People Operations Specialist
Not Disclosed•Full-TimeOn-site
location_onNorth Drive, Century Village - West Palm Beach, Century Village, Palm Beach County, Florida, 33417, United States
About ServiceNow
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies. Learn more on our Life at Now blog and hear from our employees about their experiences working at ServiceNow.
About the Role
Our Global People Care team makes the world of work, work better for our employees. Using our own technology, we deliver an engaging employee experience, providing support to employees and managers across 27 countries. Partnering closely with our HR Business Partners and Centers of Excellence, we create a strong and effective cross-functional team. We learn from our employees' interactions with us, and constantly evolve and enhance our service delivery.
As a People Operations Specialist, you will play a crucial role in supporting and streamlining the employee journey on a global scale. You will build rapport, research and provide timely information about Global People processes and policies in the moments that matter, and help elevate the Global People Operations HR service and delivery capabilities. This role requires living our values: taking a humble approach to learning, obsessing over customer experience, fostering empathy and inclusivity, and celebrating wins collectively.
Hiring Process & Application
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Work location
Work model: On-site
North Drive, Century Village - West Palm Beach, Century Village, Palm Beach County, Florida, 33417, United States
Florida
Key Responsibilities
- check_circleBuild and nurture productive partnerships with Centers of Excellence and HR Business Partners
- check_circleManage Tier 1 and 2 HR cases across time zones to ensure SLA adherence
- check_circleExecute Global People processes including creating offer letters and processing employee data
- check_circleSupport employee learning platforms and Live Agent chat services
- check_circleEmpower employees to self-serve by leveraging and promoting the internal knowledge base
- check_circleUphold high standards of data integrity in all systems and documents
- check_circlePerform audits and validations of HR Case transactions as required
- check_circleProvide feedback on process improvement opportunities to prevent HR risk and compliance issues
- check_circleDevelop and maintain Standard Operating Procedure documents and response templates
Requirements
- verifiedBachelor's / Post Graduation degree or equivalent experience
- verified2-4 years of previous experience working in an HR operations or centralized customer service support role supporting global client groups
- verifiedExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- verifiedStrong process support skills and knowledge of Human Resource tools and technology
- verifiedExperience working in a fast-paced, dynamic environment, including in support of Centers of Excellence
- verifiedAvailability to work in shifts
Similar Job Opportunities
Skills, education and keywords
Skills: Ai, HR Operations, Human Resource Tools, User Acceptance Testing, Uat.
Education: Bachelor's / Post Graduation degree or equivalent experience.
Frequently asked questions about People Operations Specialist at ServiceNow
What does a People Operations Specialist at ServiceNow do?expand_more
In this People Operations Specialist at ServiceNow role, you will build and nurture productive partnerships with centers of excellence and hr business partners; manage tier 1 and 2 hr cases across time zones to ensure sla adherence; execute global people processes including creating offer letters and processing employee data; and support employee learning platforms and live agent chat services.
What are the requirements for this People Operations Specialist role?expand_more
To qualify for the People Operations Specialist at ServiceNow position, applicants should have: Bachelor's / Post Graduation degree or equivalent experience; 2-4 years of previous experience working in an HR operations or centralized customer service support role supporting global client groups; Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving; Strong process support skills and knowledge of Human Resource tools and technology; Experience working in a fast-paced, dynamic environment, including in support of Centers of Excellence; and Availability to work in shifts.
Where is the People Operations Specialist role at ServiceNow located?expand_more
People Operations Specialist at ServiceNow is based in North Drive, Century Village - West Palm Beach, Century Village, Palm Beach County, Florida, 33417, United States. This is a on-site role.
Is this People Operations Specialist job remote, hybrid, or on-site?expand_more
ServiceNow has listed this People Operations Specialist role as on-site.
How much experience is required for this People Operations Specialist role?expand_more
People Operations Specialist at ServiceNow typically requires 2–4 years of relevant experience at the mid level level.
What skills do you need for the People Operations Specialist role at ServiceNow?expand_more
Key skills for People Operations Specialist at ServiceNow include Ai; HR Operations; Human Resource Tools; User Acceptance Testing; and Uat.
What education is required for People Operations Specialist at ServiceNow?expand_more
Educational requirements for this role: Bachelor's / Post Graduation degree or equivalent experience.
What category does the People Operations Specialist role belong to?expand_more
People Operations Specialist at ServiceNow is part of the hr & recruitment job category on Recrutus.