Patient Services Advocate — Jacksonville, FL at

About CareSpot

CareSpot is a mission-driven, values-oriented healthcare organization setting a new standard for patient centricity in the Urgent Care space. Proudly serving communities across Florida, we are committed to improving how people experience healthcare. Over the past 20 years, we have grown steadily, expanding access to care for the whole family near home, work, and play.

Our locations are open seven days a week with extended hours, offering easy online scheduling alongside walk-in and call-ahead options. We believe in making everyday healthcare even easier.

Our Mission and Values

Our mission is to provide the most convenient everyday healthcare with such exemplary service that customers reward us with their loyalty and recommend us with confidence and enthusiasm. We accomplish this by incorporating our core values into everything we do:

Compassion: Treating our customers and team members with consideration and kindness.
Authenticity: Ensuring that all interactions with customers and team members instill confidence and trust.
Respect: Demonstrating an appreciation for and satisfying the varying needs of our customers and team members.
Empowerment: Inspiring all team members to confidently deliver quality and convenient care to our customers.

About the Role

As a Patient Services Advocate, you will be the first point of contact for patients entering a CareSpot clinic, helping to create the ultimate patient experience from check-in to check-out. You will guide patients through registration processes, manage the patient queuing system to ensure efficient visits, and assist with feedback collection. This role is vital to our culture, which we define as the environment we create to engage our patients and each other. By joining our team, you will contribute to an environment where we take care of our team members as effectively as we take care of our patients.

Apply Today

Join us as we seek to accomplish our mission and live our values in every patient interaction. To apply, please submit your application to join our team.

Note: Candidates must be able to pass a Level II background screening and clearance through the Agency for Healthcare Administration (AHCA).

Work location

Work model: On-site

7415, Commonwealth Avenue, Jacksonville, Duval County, Florida, 32220, United States

Jacksonville, Florida

Key Responsibilities

check_circleGreet patients upon arrival and promptly answer incoming calls
check_circleGather caller information to determine needs and provide resolutions
check_circleCollect payments and assist with patient feedback collection
check_circleRecord charges and payments accurately to support patient billing
check_circleUtilize patient queuing process to inform families of waiting times
check_circleGuide patients through registration processes including insurance verification
check_circlePrepare daily deposit and reconciliation logs

Requirements

verifiedHigh school diploma or equivalent
verifiedMinimum two years experience in customer service and medical front office setting preferred
verifiedBLS certification
verifiedAbility to pass Level II background screening and AHCA clearance

Nice to Have

Two years of experience in a medical front office or customer service setting. Medical/insurance billing knowledge.

Benefits & Perks

check_circleGenerous paid vacation and sick time starting on first daycheck_circleMedical, dental, vision, and other wellness benefitscheck_circle401(k) with company match

Skills, education and keywords

Skills: Medical Front Office, Customer Service, Medical/insurance Billing, BLS Certification.

Education: High school diploma or equivalent.

Frequently asked questions about Patient Services Advocate (PSA) - Full-Time at CareSpot Urgent Care

What does a Patient Services Advocate (PSA) - Full-Time at CareSpot Urgent Care do?expand_more

A Patient Services Advocate (PSA) - Full-Time at CareSpot Urgent Care is responsible for the following: Greet patients upon arrival and promptly answer incoming calls; Gather caller information to determine needs and provide resolutions; Collect payments and assist with patient feedback collection; and Record charges and payments accurately to support patient billing.

What are the requirements for this Patient Services Advocate (PSA) - Full-Time role?expand_more

CareSpot Urgent Care is looking for candidates who meet the following requirements: High school diploma or equivalent; Minimum two years experience in customer service and medical front office setting preferred; BLS certification; and Ability to pass Level II background screening and AHCA clearance.

Where is the Patient Services Advocate (PSA) - Full-Time role at CareSpot Urgent Care located?expand_more

Patient Services Advocate (PSA) - Full-Time at CareSpot Urgent Care is based in 7415, Commonwealth Avenue, Jacksonville, Duval County, Florida, 32220, United States. This is a on-site role.

Is this Patient Services Advocate (PSA) - Full-Time job remote, hybrid, or on-site?expand_more

CareSpot Urgent Care has listed this Patient Services Advocate (PSA) - Full-Time role as on-site.

How much experience is required for this Patient Services Advocate (PSA) - Full-Time role?expand_more

Patient Services Advocate (PSA) - Full-Time at CareSpot Urgent Care typically requires 2+ years of relevant experience at the mid level level.

What skills do you need for the Patient Services Advocate (PSA) - Full-Time role at CareSpot Urgent Care?expand_more

Key skills for Patient Services Advocate (PSA) - Full-Time at CareSpot Urgent Care include Medical Front Office; Customer Service; Medical/insurance Billing; and BLS Certification.

What education is required for Patient Services Advocate (PSA) - Full-Time at CareSpot Urgent Care?expand_more

Educational requirements for this role: High school diploma or equivalent.

What category does the Patient Services Advocate (PSA) - Full-Time role belong to?expand_more

Patient Services Advocate (PSA) - Full-Time at CareSpot Urgent Care is part of the customer services job category on Recrutus.

Patient Services Advocate (PSA) - Full-Time