Patient Services Advocate (PSA) - Full-Time - Southside
Not Disclosed•Full-TimeOn-site
location_on7415, Commonwealth Avenue, Jacksonville, Duval County, Florida, 32220, United States
About CareSpot
CareSpot is a mission-driven, values-oriented healthcare organization setting a new standard for patient centricity in the Urgent Care space. Proudly serving communities across Florida, we are committed to improving how people experience healthcare. Over the past 20 years, we have grown steadily, expanding access to care for the whole family near home, work, and play.
Our locations are open seven days a week with extended hours, offering easy online scheduling alongside walk-in and call-ahead options. We believe in making everyday healthcare even easier.
Our Mission and Values
Our mission is to provide the most convenient everyday healthcare with such exemplary service that customers reward us with their loyalty and recommend us with confidence and enthusiasm. We accomplish this by incorporating our core values into everything we do:
- Compassion: Treating our customers and team members with consideration and kindness.
- Authenticity: Ensuring that all interactions with customers and team members instill confidence and trust.
- Respect: Demonstrating an appreciation for and satisfying the varying needs of our customers and team members.
- Empowerment: Inspiring all team members to confidently deliver quality and convenient care to our customers.
The Role
As a Patient Services Advocate, you will be the first point of contact for patients entering a CareSpot clinic, helping to create the ultimate patient experience from check-in to check-out. You will guide patients through registration processes, manage the queuing system to ensure efficient visits, and handle billing and payment collection with accuracy.
This role is vital to our culture, which we define as the environment we create to engage our patients and each other. By joining our team, you will be a key contributor to an environment where we take care of our team members as effectively as we take care of our patients.
Apply Today
Join us as we seek to accomplish our mission and live our values in every patient interaction. We are looking for individuals who are calm, supportive, and ready to provide exemplary customer service in busy or stressful situations.
To apply, please submit your application today. Note that successful candidates must be able to pass a Level II background screening and clearance through the Agency for Healthcare Administration (AHCA).
Work location
Work model: On-site
7415, Commonwealth Avenue, Jacksonville, Duval County, Florida, 32220, United States
Jacksonville, Florida
Key Responsibilities
- check_circleGreet patients upon arrival and promptly answer incoming calls
- check_circleGather caller information to determine needs and provide resolutions
- check_circleCollect payments and assist with patient feedback collection
- check_circleRecord charges and payments accurately to support patient billing
- check_circleUtilize patient queuing process to inform families of waiting times
- check_circleGuide patients through registration processes including insurance verification
- check_circlePrepare daily deposit and reconciliation logs
Requirements
- verifiedHigh school diploma or equivalent
- verifiedMinimum two years experience in customer service and medical front office setting
- verifiedBLS certification
- verifiedAbility to pass Level II background screening and AHCA clearance
Nice to Have
Two years of experience in a medical front office or customer service setting. Medical/insurance billing knowledge.
Benefits & Perks
check_circleGenerous paid vacation and sick time starting on first daycheck_circleMedical, dental, vision, and other wellness benefitscheck_circle401(k) with company match
Similar Job Opportunities
Skills, education and keywords
Skills: Medical Front Office, Customer Service, Medical/insurance Billing, BLS Certification.
Education: High school diploma or equivalent.
Frequently asked questions about Patient Services Advocate (PSA) - Full-Time - Southside at CareSpot Urgent Care
What does a Patient Services Advocate (PSA) - Full-Time - Southside at CareSpot Urgent Care do?expand_more
A Patient Services Advocate (PSA) - Full-Time - Southside at CareSpot Urgent Care is responsible for the following: Greet patients upon arrival and promptly answer incoming calls; Gather caller information to determine needs and provide resolutions; Collect payments and assist with patient feedback collection; and Record charges and payments accurately to support patient billing.
What are the requirements for this Patient Services Advocate (PSA) - Full-Time - Southside role?expand_more
To qualify for the Patient Services Advocate (PSA) - Full-Time - Southside at CareSpot Urgent Care position, applicants should have: High school diploma or equivalent; Minimum two years experience in customer service and medical front office setting; BLS certification; and Ability to pass Level II background screening and AHCA clearance.
Where is the Patient Services Advocate (PSA) - Full-Time - Southside role at CareSpot Urgent Care located?expand_more
Patient Services Advocate (PSA) - Full-Time - Southside at CareSpot Urgent Care is based in 7415, Commonwealth Avenue, Jacksonville, Duval County, Florida, 32220, United States. This is a on-site role.
Is this Patient Services Advocate (PSA) - Full-Time - Southside job remote, hybrid, or on-site?expand_more
CareSpot Urgent Care has listed this Patient Services Advocate (PSA) - Full-Time - Southside role as on-site.
How much experience is required for this Patient Services Advocate (PSA) - Full-Time - Southside role?expand_more
Patient Services Advocate (PSA) - Full-Time - Southside at CareSpot Urgent Care typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Patient Services Advocate (PSA) - Full-Time - Southside role at CareSpot Urgent Care?expand_more
Key skills for Patient Services Advocate (PSA) - Full-Time - Southside at CareSpot Urgent Care include Medical Front Office; Customer Service; Medical/insurance Billing; and BLS Certification.
What education is required for Patient Services Advocate (PSA) - Full-Time - Southside at CareSpot Urgent Care?expand_more
Educational requirements for this role: High school diploma or equivalent.
What category does the Patient Services Advocate (PSA) - Full-Time - Southside role belong to?expand_more
Patient Services Advocate (PSA) - Full-Time - Southside at CareSpot Urgent Care is part of the customer services job category on Recrutus.