Patient Service Representative
Not Disclosed•Full-TimeOn-site
location_onPlanifyr
About the Role
The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer and patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care.
Why Join Us
We are seeking an organized and compassionate Patient Service Representative to join our healthcare team. If you're passionate about providing exceptional care and want to work in an environment that values growth, we'd love to hear from you. Intermountain Health is a great place to work, fostering a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Location and Schedule
This full-time position is based at Intermountain Health Park City Hospital in Park City, Utah. The role requires 40 hours per week, working Monday through Thursday with variable shifts between 7:00 am and 7:00 pm.
Hiring Process
Intermountain Health utilizes the artificial intelligence (AI) platform, HiredScore, to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules; your information is safe and used only for recruitment.
Equal Opportunity
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Work location
Work model: On-site
Planifyr
Key Responsibilities
- check_circleSchedule patient appointments for visits, procedures, tests, and consultations
- check_circleRegister patients by confirming and updating demographic data in the registration system
- check_circleProcess payments and proactively request payments for current and past services
- check_circleDocument all patient interactions accurately in the electronic medical record
- check_circleObtain insurance cards, IDs, and signatures while verifying insurance coordination
- check_circleProvide courteous patient connections via phone, in person, or secure messaging
- check_circleAssist patients with forms, scan paperwork, and educate on financial assistance
Requirements
- verifiedSix months of customer service experience
- verifiedBasic computer skills in word processing and data entry
- verifiedAbility to protect privacy and Protected Health Information (PHI)
Nice to Have
One year of customer service experience involving interactions with customers in person and by phone. Billing and collections experience. Computer literacy in using electronic medical records (EMR) systems and other relevant software. High school diploma or GED. Multilingual.
Similar Job Opportunities
Skills, education and keywords
Skills: Word Processing, Data Entry, Electronic Medical Records, Emr, Billing, Collections, Multilingual.
Education: High school diploma or GED preferred.
Frequently asked questions about Patient Service Representative at Canyon
What does a Patient Service Representative at Canyon do?expand_more
In this Patient Service Representative at Canyon role, you will schedule patient appointments for visits, procedures, tests, and consultations; register patients by confirming and updating demographic data in the registration system; process payments and proactively request payments for current and past services; and document all patient interactions accurately in the electronic medical record.
What are the requirements for this Patient Service Representative role?expand_more
Canyon is looking for candidates who meet the following requirements: Six months of customer service experience; Basic computer skills in word processing and data entry; and Ability to protect privacy and Protected Health Information (PHI).
Where is the Patient Service Representative role at Canyon located?expand_more
Patient Service Representative at Canyon is based in Planifyr. This is a on-site role.
Is this Patient Service Representative job remote, hybrid, or on-site?expand_more
Canyon has listed this Patient Service Representative role as on-site.
How much experience is required for this Patient Service Representative role?expand_more
Patient Service Representative at Canyon typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Patient Service Representative role at Canyon?expand_more
Key skills for Patient Service Representative at Canyon include Word Processing; Data Entry; Electronic Medical Records; Emr; Billing; Collections; and Multilingual.
What education is required for Patient Service Representative at Canyon?expand_more
Educational requirements for this role: High school diploma or GED preferred.
What category does the Patient Service Representative role belong to?expand_more
Patient Service Representative at Canyon is part of the customer services job category on Recrutus.