Patient Service Representative
Not Disclosed•Full-TimeOn-site
location_onBig Bully Turf, 350, Front Street, Banker's Hill, San Diego, San Diego County, California, 92101, United States
About Family Health Centers of San Diego
For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income, and medically underserved persons. As one of the top 10 largest federally qualified health centers (FQHCs) in the country, we operate more than 90 sites across San Diego County. Our network includes primary care clinics, behavioral health facilities, physical rehabilitation clinics, dental and vision clinics, substance use treatment programs, mobile medical units, urgent care centers, and a pharmacy.
Our staff provides care to over 227,000 patients each year, 91% of whom are low-income and 29% are uninsured. We are the largest community clinic provider of health care to the uninsured in the county, the largest health care safety-net provider, the largest school-based health care provider, and the largest mental health provider in the San Diego region. Services range from adult care, pediatrics, and chronic disease management to comprehensive women’s care, dental, vision, and specialty services like cardiology and dermatology. We also offer intensive case management for those who are unsheltered.
About the Role
This position serves as a vital front-line connection between our patients and our comprehensive care network. You will effectively manage the patient check-in and check-out process from start to finish, ensuring accurate identification verification, demographic updates, and insurance information confirmation. Your role involves collecting co-pays and payments, screening for eligibility and financial assistance, and ensuring all patient information is accurately and timely entered into our Electronic Health Record.
Beyond administrative accuracy, you will be a proactive customer service representative. You will contact patients to schedule appointments, send reminders, and respond to billing inquiries. Success in this role requires a proactive approach to listening to patients, taking ownership of solutions, and collaborating with leadership to resolve concerns. You will also handle general clerical duties such as scanning, data tracking, and sorting correspondence, while confirming and processing referrals for specialty services. This role offers the opportunity to work in a fast-paced, high-workload environment where flexibility and accuracy are essential to supporting our diverse patient base.
Hiring Process
Candidates are encouraged to apply directly through our career portal. The selection process typically involves a review of qualifications followed by an interview to assess both technical skills and cultural fit within our team-based environment.
Equal Opportunity Employer
FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.
Work location
Work model: On-site
Big Bully Turf, 350, Front Street, Banker's Hill, San Diego, San Diego County, California, 92101, United States
San Diego, California
Key Responsibilities
- check_circleConfirm, request, and process referrals and authorizations for specialty services
- check_circleRespond to customer billing and payment inquiries and escalate issues as needed
- check_circleManage the patient check-in and check-out process including identification verification and demographic updates
- check_circleContact patients to schedule appointments and send reminder or recall notifications
- check_circleEnsure patient information is accurately and timely entered into the Electronic Health Record
- check_circleFollow policies and procedures for collecting and handling cash transactions
- check_circleCollect co-pays and payments from patients while screening for eligibility and financial assistance
- check_circlePerform general clerical duties such as scanning, data tracking, and sorting correspondence
Requirements
- verifiedHigh School diploma or GED equivalent
- verified1–3 years administrative/clerical or customer service experience
- verifiedValid California driver's license
- verifiedAutomobile and proof of car insurance
- verifiedMedical Assistant certification, C-NA certification, or Medical Terminology course preferred
- verifiedMulti-lingual (English, Spanish, Arabic, Somali) preferred
Nice to Have
Medical Assistant certification, C-NA certification, or Medical Terminology course. Experience in a healthcare environment. Basic understanding of medical terminology and procedures. Multi-lingual skills (English, Spanish, Arabic, and Somali).
Similar Job Opportunities
Nursing Tech (36hr, Day/Night)
Beth Israel Lahey Health • Needham, Massachusetts
$19.5-26.24/hrarrow_forward
Emergency Department Technician II
Kaiser Permanente • Roseville, California
Not Disclosedarrow_forward
Patient Care Technician (PCT) - Cardiac Intermediate Care
Roper St. Francis Healthcare • Hanahan, South Carolina
Not Disclosedarrow_forward
Skills, education and keywords
Skills: Medical Assistant Certification, C-Na Certification, Medical Terminology, English, Spanish, Arabic, Somali.
Education: High School diploma or GED equivalent required, or equivalent combination of education and experience.
Frequently asked questions about Patient Service Representative at Family Health Centers of San Diego
What does a Patient Service Representative at Family Health Centers of San Diego do?expand_more
A Patient Service Representative at Family Health Centers of San Diego is responsible for the following: Confirm, request, and process referrals and authorizations for specialty services; Respond to customer billing and payment inquiries and escalate issues as needed; Manage the patient check-in and check-out process including identification verification and demographic updates; and Contact patients to schedule appointments and send reminder or recall notifications.
What are the requirements for this Patient Service Representative role?expand_more
Family Health Centers of San Diego is looking for candidates who meet the following requirements: High School diploma or GED equivalent; 1–3 years administrative/clerical or customer service experience; Valid California driver's license; Automobile and proof of car insurance; Medical Assistant certification, C-NA certification, or Medical Terminology course preferred; and Multi-lingual (English, Spanish, Arabic, Somali) preferred.
Where is the Patient Service Representative role at Family Health Centers of San Diego located?expand_more
Patient Service Representative at Family Health Centers of San Diego is based in Big Bully Turf, 350, Front Street, Banker's Hill, San Diego, San Diego County, California, 92101, United States. This is a on-site role.
Is this Patient Service Representative job remote, hybrid, or on-site?expand_more
Family Health Centers of San Diego has listed this Patient Service Representative role as on-site.
How much experience is required for this Patient Service Representative role?expand_more
Patient Service Representative at Family Health Centers of San Diego typically requires 1–3 years of relevant experience at the entry level level.
What skills do you need for the Patient Service Representative role at Family Health Centers of San Diego?expand_more
Key skills for Patient Service Representative at Family Health Centers of San Diego include Medical Assistant Certification; C-Na Certification; Medical Terminology; English; Spanish; Arabic; and Somali.
What education is required for Patient Service Representative at Family Health Centers of San Diego?expand_more
Educational requirements for this role: High School diploma or GED equivalent required, or equivalent combination of education and experience.
What category does the Patient Service Representative role belong to?expand_more
Patient Service Representative at Family Health Centers of San Diego is part of the healthcare & nursing job category on Recrutus.