Patient Access Liaison - Rare Disease - Central
Not Disclosed•Full-TimeOn-site
location_onOutpatient Care Center, 1801, West Taylor Street, Illinois Medical District, Near West Side, Chicago, West Chicago Township, Cook County, Illinois, 60612, United States
Join Amgen's Mission of Serving Patients
At Amgen, you are part of something bigger. Our shared mission to serve patients living with serious illnesses drives everything we do. Since 1980, we have helped pioneer the world of biotechnology in our fight against some of the world's toughest diseases. With a focus on four therapeutic areas—Oncology, Inflammation, General Medicine, and Rare Disease—we reach thousands of patients each year.
As a member of the Amgen team, you will help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller, happier lives. Our award-winning culture is collaborative, innovative, and science-based. If you have a passion for solving complex challenges and driving meaningful impact for patients, you will thrive as part of the Amgen team.
How Might You Defy Imagination?
At Amgen, our shared mission to serve patients drives all that we do. As a global biotechnology leader, we collaborate across disciplines to deliver innovative therapies that reach millions of patients worldwide. It's time for a career you can be proud of.
About the Role
The Patient Access Liaison (PAL) is a field-based specialist responsible for supporting patients, caregivers, healthcare providers, and sites of care in navigating insurance coverage and reimbursement pathways for Amgen therapies. You will serve as a key resource in helping stakeholders understand payer requirements, prior authorization processes, reimbursement considerations, and available patient support resources.
Your focus will be on ensuring timely and sustained access to therapy by addressing reimbursement barriers and providing education to patients and providers on coverage and financial assistance programs. Working within a collaborative field environment, you will partner with internal teams including Market Access, Medical Affairs, Advocacy, Marketing, Case Management, and Site of Care teams to support the patient journey. The role operates with independence in managing assigned patient cases and contributes field insights that inform broader access strategies.
Apply Now
Objects in your future are closer than they appear. Join us for a career that defies imagination.
Application Deadline: August 3, 2026. We will continue accepting applications until we receive a sufficient number of candidates or select a candidate for the position.
Equal Opportunity Employer
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Work location
Work model: On-site
Outpatient Care Center, 1801, West Taylor Street, Illinois Medical District, Near West Side, Chicago, West Chicago Township, Cook County, Illinois, 60612, United States
Chicago, Illinois
Key Responsibilities
- check_circleServe as a resource on patient access and reimbursement for infused and specialty therapies
- check_circleAssist patients and providers in navigating insurance benefits and prior authorization processes
- check_circleIdentify and resolve access challenges including coverage questions and denied claims
- check_circleDevelop relationships with patients and caregivers to assess needs and provide education
- check_circleEducate physician offices on therapy coverage pathways and billing practices
- check_circlePartner with internal teams to share field insights regarding payer policies and reimbursement
- check_circleAdhere to compliance guidelines and report adverse events through pharmacovigilance processes
- check_circleInvestigate patient access challenges before and after infusion to support care continuity
Requirements
- verifiedDoctorate degree OR Master's degree and 2 years patient services/access experience OR Bachelor's degree and 4 years experience OR Associate's degree and 8 years experience OR High school diploma/GED and 10 years experience
- verifiedExperience supporting buy-and-bill or infused pharmaceutical therapies
- verifiedClinical background such as nursing or allied health
- verifiedUnderstanding of reimbursement processes including prior authorization, appeals, and denied claims management
- verifiedKnowledge of HIPAA guidelines and FDA regulatory requirements
- verifiedFamiliarity with internal and OIG compliance guidelines
- verifiedProficiency in Microsoft Office, CRM, AI and relevant systems
- verifiedTravel up to 50%
Nice to Have
Experience supporting buy-and-bill or infused pharmaceutical therapies. Rare disease or orphan drug experience. Clinical background such as nursing or allied health. Understanding of reimbursement processes including prior authorization, appeals, and denied claims management. Knowledge of HIPAA guidelines and FDA regulatory requirements. Familiarity with internal and OIG compliance guidelines. Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Ability to manage complex patient situations and resolve access barriers. Experience working in cross-functional field teams. Proficiency in Microsoft Office, CRM, AI and relevant systems. Access and reimbursement knowledge. Prior authorization processes. Healthcare reimbursement systems. Coding and billing awareness. Patient support program knowledge. Compliance and privacy requirements. Learning agility. Decision quality. Stakeholder engagement. Ability to respond rapidly to urgent access needs to prevent treatment delays or lapses. Ability to operate effectively in matrix field environments. Willingness to travel up to 50%, including occasional overnight and weekend commitments.
Benefits & Perks
check_circleRetirement and Savings Plan with generous company contributionscheck_circleLife and disability insurance coveragecheck_circleFlexible spending accountscheck_circleDiscretionary annual bonus program or sales-based incentive planStock-based long-term incentives
Similar Job Opportunities
Skills, education and keywords
Skills: Hipaa, Fda, Oig, Microsoft Office, CRM, Ai, Prior Authorization, Coding, Billing, Reimbursement.
Education: Doctorate degree required for Level 5 or 6, or equivalent experience; Master's degree required for Level 5 or 6, or equivalent experience; Bachelor's degree required for Level 5 or 6, or equivalent experience.
Frequently asked questions about Patient Access Liaison - Rare Disease - Central at Amgen
What does a Patient Access Liaison - Rare Disease - Central at Amgen do?expand_more
Day-to-day, the Patient Access Liaison - Rare Disease - Central at Amgen will serve as a resource on patient access and reimbursement for infused and specialty therapies; assist patients and providers in navigating insurance benefits and prior authorization processes; identify and resolve access challenges including coverage questions and denied claims; and develop relationships with patients and caregivers to assess needs and provide education.
What are the requirements for this Patient Access Liaison - Rare Disease - Central role?expand_more
To qualify for the Patient Access Liaison - Rare Disease - Central at Amgen position, applicants should have: Doctorate degree OR Master's degree and 2 years patient services/access experience OR Bachelor's degree and 4 years experience OR Associate's degree and 8 years experience OR High school diploma/GED and 10 years experience; Experience supporting buy-and-bill or infused pharmaceutical therapies; Clinical background such as nursing or allied health; Understanding of reimbursement processes including prior authorization, appeals, and denied claims management; Knowledge of HIPAA guidelines and FDA regulatory requirements; and Familiarity with internal and OIG compliance guidelines.
Where is the Patient Access Liaison - Rare Disease - Central role at Amgen located?expand_more
Patient Access Liaison - Rare Disease - Central at Amgen is based in Outpatient Care Center, 1801, West Taylor Street, Illinois Medical District, Near West Side, Chicago, West Chicago Township, Cook County, Illinois, 60612, United States. This is a on-site role.
Is this Patient Access Liaison - Rare Disease - Central job remote, hybrid, or on-site?expand_more
Amgen has listed this Patient Access Liaison - Rare Disease - Central role as on-site.
How much experience is required for this Patient Access Liaison - Rare Disease - Central role?expand_more
Patient Access Liaison - Rare Disease - Central at Amgen typically requires 2–10 years of relevant experience at the mid level level.
What skills do you need for the Patient Access Liaison - Rare Disease - Central role at Amgen?expand_more
Key skills for Patient Access Liaison - Rare Disease - Central at Amgen include Hipaa; Fda; Oig; Microsoft Office; CRM; Ai; Prior Authorization; and Coding.
What education is required for Patient Access Liaison - Rare Disease - Central at Amgen?expand_more
Educational requirements for this role: Doctorate degree required for Level 5 or 6, or equivalent experience; Master's degree required for Level 5 or 6, or equivalent experience; and Bachelor's degree required for Level 5 or 6, or equivalent experience.
What category does the Patient Access Liaison - Rare Disease - Central role belong to?expand_more
Patient Access Liaison - Rare Disease - Central at Amgen is part of the healthcare & nursing job category on Recrutus.