Passenger Service Agent
Not Disclosed•Part-TimeOn-site
location_on3198, Hiraoka Street, Lihue, Kauaʻi County, Hawaii, 96766, United States
About the Team
Unifi Aviation is a fast-growing partner dedicated to delivering first-class customer service at airports. As the first line of defense for travelers, our Customer Service Agents play a vital role in ensuring passengers have a positive experience from the moment they arrive. We are committed to creating an environment where friendly, outgoing individuals can make people happy daily while supporting the operational success of our clients.
About the Role
As an Airport Customer Service Agent, you will serve as the primary point of contact for passengers, providing professional and efficient assistance. This role is centered on resolving issues with delayed, lost, or damaged baggage and guiding travelers through the baggage claim process. You will utilize specialized computer software to track and catalog luggage, ensuring accurate and timely resolutions for every customer interaction.
The position requires a high level of physical engagement and situational awareness. You will be responsible for lifting, carrying, pushing, and pulling items weighing up to 70 pounds regularly, including moving heavy items up and down jetway stairs. Additionally, you must remain alert to moving vehicles and aircraft on the tarmac and effectively use radio equipment to coordinate with ground operations. This is a dynamic, customer-facing role that demands both physical stamina and a warm, outgoing demeanor.
Hiring Process
Candidates selected for this position must complete a comprehensive pre-employment screening, including a drug screen and a background check covering up to 10 years. Successful applicants will also be required to complete ramp and SIDA training to obtain the necessary airport authority identification and security clearance.
Equal Opportunity
Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Work location
Work model: On-site
3198, Hiraoka Street, Lihue, Kauaʻi County, Hawaii, 96766, United States
Lihue, Hawaii
Key Responsibilities
- check_circleAssist passengers with their baggage pick-up
- check_circleResolve issues with delayed, lost, or damaged items
- check_circleUtilize computer software to track and catalog luggage
- check_circleCarry heavy items up and down jetway stairs
- check_circleHandle customer interactions in a professional and efficient manner
- check_circleRemain alert to moving vehicles or aircraft while using radio equipment
Requirements
- verifiedHigh School diploma or GED
- verifiedValid In-State Driver's License
- verifiedMust be at least 18 years of age
- verifiedMust be a local (in-state) resident
- verifiedMust have authorization to work in the United States
- verifiedAbility to pass a pre-employment drug screen
- verifiedAbility to pass up to a 10-year background check
- verifiedMust complete ramp and SIDA training
Similar Job Opportunities
Skills, education and keywords
Skills: Computer Software, Radio Equipment.
Education: High School diploma or GED required.
Frequently asked questions about Passenger Service Agent at Unifi
What does a Passenger Service Agent at Unifi do?expand_more
Day-to-day, the Passenger Service Agent at Unifi will assist passengers with their baggage pick-up; resolve issues with delayed, lost, or damaged items; utilize computer software to track and catalog luggage; and carry heavy items up and down jetway stairs.
What are the requirements for this Passenger Service Agent role?expand_more
To qualify for the Passenger Service Agent at Unifi position, applicants should have: High School diploma or GED; Valid In-State Driver's License; Must be at least 18 years of age; Must be a local (in-state) resident; Must have authorization to work in the United States; and Ability to pass a pre-employment drug screen.
Where is the Passenger Service Agent role at Unifi located?expand_more
Passenger Service Agent at Unifi is based in 3198, Hiraoka Street, Lihue, Kauaʻi County, Hawaii, 96766, United States. This is a on-site role.
Is this Passenger Service Agent job remote, hybrid, or on-site?expand_more
Unifi has listed this Passenger Service Agent role as on-site.
How much experience is required for this Passenger Service Agent role?expand_more
Candidates for Passenger Service Agent at Unifi should have entry level.
What skills do you need for the Passenger Service Agent role at Unifi?expand_more
Key skills for Passenger Service Agent at Unifi include Computer Software; and Radio Equipment.
What education is required for Passenger Service Agent at Unifi?expand_more
Educational requirements for this role: High School diploma or GED required.
What category does the Passenger Service Agent role belong to?expand_more
Passenger Service Agent at Unifi is part of the customer services job category on Recrutus.