Order Management Specialist
Not Disclosed•Full-TimeOn-site
location_onStamford Town Center, Stamford, Western Connecticut Planning Region, Connecticut, 06902, United States
About the Role
We are partnering with a leading Consumer Packaged Goods (CPG) client to find an Order Management Specialist dedicated to orchestrating order fulfillment across North America. This position serves as the critical bridge between sales strategy and operational execution, ensuring that both EDI and manual orders are reviewed, edited, and released with precision.
In this role, you will coordinate closely with the sales team to align shipping cadences for product launches, guaranteeing that on-time delivery and fill-rate targets are consistently met. As the primary point of contact for U.S. and Canadian third-party logistics (3PL) customer service teams, you will proactively manage workflow to ensure orders are processed efficiently and monthly open orders are completed within designated ship windows. Your day-to-day involves resolving complex blocks related to IDOCs, pricing, and master data, while communicating directly with buyers to extend PO ship windows when necessary. Additionally, you will handle manual order entry via Excel, support order maintenance in SAP alongside the Lux.com team, provide detailed shipping information including routing and customs commercial invoices, and process customer returns (CHC).
Work location
Work model: On-site
Stamford Town Center, Stamford, Western Connecticut Planning Region, Connecticut, 06902, United States
Stamford, Connecticut
Key Responsibilities
- check_circleManage all incoming EDI and manual orders across North America
- check_circleCoordinate with sales to align shipping cadence for product launches
- check_circleServe as primary contact for U.S. and Canadian 3PL customer service teams
- check_circleResolve blocked orders related to IDOCs, pricing, and master data
- check_circleCommunicate with buyers to extend PO ship windows when necessary
- check_circleProcess manual order entry via Excel and handle ad-hoc requests
- check_circleSupport order maintenance in SAP in collaboration with the Lux.com team
- check_circleProvide shipping details including routing and customs commercial invoices
- check_circleProcess customer returns (CHC)
- check_circleReview, edit, and release orders upon sales team confirmation
Requirements
- verifiedBachelor's degree in Business Administration, Supply Chain Management, or related field
- verifiedMinimum 2-3 years in order management, supply chain operations within FMCG or similar industries
- verifiedProficiency in SAP
- verifiedStrong MS Excel skills
Similar Job Opportunities
Skills, education and keywords
Skills: Sap, Excel.
Education: Bachelor's degree in Business Administration, Supply Chain Management, or related field required.
Frequently asked questions about Order Management Specialist at Insight Global
What does a Order Management Specialist at Insight Global do?expand_more
Day-to-day, the Order Management Specialist at Insight Global will manage all incoming edi and manual orders across north america; coordinate with sales to align shipping cadence for product launches; serve as primary contact for u.s. and canadian 3pl customer service teams; and resolve blocked orders related to idocs, pricing, and master data.
What are the requirements for this Order Management Specialist role?expand_more
To qualify for the Order Management Specialist at Insight Global position, applicants should have: Bachelor's degree in Business Administration, Supply Chain Management, or related field; Minimum 2-3 years in order management, supply chain operations within FMCG or similar industries; Proficiency in SAP; and Strong MS Excel skills.
Where is the Order Management Specialist role at Insight Global located?expand_more
Order Management Specialist at Insight Global is based in Stamford Town Center, Stamford, Western Connecticut Planning Region, Connecticut, 06902, United States. This is a on-site role.
Is this Order Management Specialist job remote, hybrid, or on-site?expand_more
Insight Global has listed this Order Management Specialist role as on-site.
How much experience is required for this Order Management Specialist role?expand_more
Order Management Specialist at Insight Global typically requires 2–3 years of relevant experience at the mid level level.
What skills do you need for the Order Management Specialist role at Insight Global?expand_more
Key skills for Order Management Specialist at Insight Global include Sap; and Excel.
What education is required for Order Management Specialist at Insight Global?expand_more
Educational requirements for this role: Bachelor's degree in Business Administration, Supply Chain Management, or related field required.
What category does the Order Management Specialist role belong to?expand_more
Order Management Specialist at Insight Global is part of the admin job category on Recrutus.