Operator
Not Disclosed•Full-TimeOn-site
location_on3rd Street, Downtown Baton Rouge, Hickey, Duncan, and Mather Town, Downtown Development District, Baton Rouge, East Baton Rouge Parish, Louisiana, 70801, United States
About Mary Bird Perkins Cancer Center
Mary Bird Perkins Cancer Center is Louisiana's leading cancer care organization, caring for more patients each year than any other facility in the region. Through strategic hospital and physician partnerships, we deliver on our mission to improve survivorship and lessen the burden of cancer.
Our partners work together to provide state-of-the-art treatments and unparalleled collaborative, comprehensive cancer services. This culture of innovation attracts the best cancer minds in the country, from expert physicians and highly specialized scientists to forward-thinking leaders in supportive care. Together, with our hospital and physician partners, we are one-hundred percent focused on cancer care.
About the Role
We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. As an Operator, you will be the vital link in our centralized Call Center, responsible for supporting daily operations and ensuring exceptional service delivery to patients, family members, providers, and staff.
In this role, you will manage incoming calls with a focus on quality standards and a positive patient experience. You will create tickets in our Navigating Cancer platform, selecting appropriate incident types and documenting details to direct inquiries to the correct clinics. Your ability to maintain open communication and active engagement through Teams channels and other methods will be essential to keeping our operations running smoothly.
Why Join Us
Join a team that is one-hundred percent focused on cancer care. We value individuals who are driven to support our community oncologists and the patients we serve every day.
Work location
Work model: On-site
3rd Street, Downtown Baton Rouge, Hickey, Duncan, and Mather Town, Downtown Development District, Baton Rouge, East Baton Rouge Parish, Louisiana, 70801, United States
Baton Rouge, Louisiana
Key Responsibilities
- check_circleAnswer incoming calls in a timely and professional manner using the call management platform
- check_circleCreate tickets in Navigating Cancer, selecting the appropriate incident type and documenting details
- check_circleDirect tickets to the appropriate clinic and transfer calls to the designated number
- check_circleMaintain open communication and active engagement through the Teams channel
Requirements
- verifiedHigh School Diploma or GED
- verifiedCustomer service experience
Nice to Have
Call center experience. Healthcare experience.
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Skills, education and keywords
Skills: Call Center Experience, Healthcare Experience.
Education: High School Diploma or GED required.
Frequently asked questions about Operator at Mary Bird Perkins Cancer Center
What does a Operator at Mary Bird Perkins Cancer Center do?expand_more
Day-to-day, the Operator at Mary Bird Perkins Cancer Center will answer incoming calls in a timely and professional manner using the call management platform; create tickets in navigating cancer, selecting the appropriate incident type and documenting details; direct tickets to the appropriate clinic and transfer calls to the designated number; and maintain open communication and active engagement through the teams channel.
What are the requirements for this Operator role?expand_more
To qualify for the Operator at Mary Bird Perkins Cancer Center position, applicants should have: High School Diploma or GED; and Customer service experience.
Where is the Operator role at Mary Bird Perkins Cancer Center located?expand_more
Operator at Mary Bird Perkins Cancer Center is based in 3rd Street, Downtown Baton Rouge, Hickey, Duncan, and Mather Town, Downtown Development District, Baton Rouge, East Baton Rouge Parish, Louisiana, 70801, United States. This is a on-site role.
Is this Operator job remote, hybrid, or on-site?expand_more
Mary Bird Perkins Cancer Center has listed this Operator role as on-site.
How much experience is required for this Operator role?expand_more
Candidates for Operator at Mary Bird Perkins Cancer Center should have mid level.
What skills do you need for the Operator role at Mary Bird Perkins Cancer Center?expand_more
Key skills for Operator at Mary Bird Perkins Cancer Center include Call Center Experience; and Healthcare Experience.
What education is required for Operator at Mary Bird Perkins Cancer Center?expand_more
Educational requirements for this role: High School Diploma or GED required.
What category does the Operator role belong to?expand_more
Operator at Mary Bird Perkins Cancer Center is part of the healthcare & nursing job category on Recrutus.