Mobile Associate, Store-in-Store - Retail Sales
Not Disclosed•Full-TimeOn-site
location_on1628, 5th Street Northwest, Logan Circle/Shaw, Ward 2, Washington, District of Columbia, 20001, United States
About T-Mobile
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. That's how we're UNSTOPPABLE for our employees. We don't stop there—eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.
Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder–it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth–and we applaud it.
About the Role
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.
In this role, you will be customer-obsessed, passionate, friendly, and engaging. You will connect on a personal level, match the pace of the customer, and build rapport, trust, and loyalty with every interaction. You will proactively reach out to potential customers to further drive sales activity, follow up with customers, capture referrals, and manage Be Back processes. You will partner with nearby store locations to properly on-board customers and build relationships with nearby leadership and teams to help support the customer experience from account set up to device support.
Hiring Process & Growth
Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
Equal Opportunity
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
Work location
Work model: On-site
1628, 5th Street Northwest, Logan Circle/Shaw, Ward 2, Washington, District of Columbia, 20001, United States
Washington, District of Columbia
Key Responsibilities
- check_circleProactively engage with customers in a high-traffic retail environment
- check_circleIdentify customer needs and recommend wireless solutions using solution-based selling
- check_circleDemonstrate T-Mobile products and services to showcase their value
- check_circleLeverage digital self-serve tools during customer interactions and onboarding
- check_circleFollow up with customers to capture referrals and manage Be Back processes
- check_circlePerform price overrides for specialty offers specific to National Retail
- check_circlePerform store operations including opening, closing, and securing kiosk assets
- check_circleGuide customers on utilizing the T-Mobile app for self-service needs
Requirements
- verifiedHigh School Diploma or GED
- verified6 months of customer service and/or sales experience
- verifiedAt least 18 years of age
- verifiedLegally authorized to work in the United States
Nice to Have
Retail environment experience
Benefits & Perks
check_circleAnnual stock grant for all employeescheck_circleEmployee stock purchase plancheck_circle401(k) retirement plancheck_circleAccess to free, year-round money coachesMedical, dental, and vision insurance
Similar Job Opportunities
Skills, education and keywords
Skills: Customer Service, Sales, Retail Sales, Solution-Based Selling, Digital Self-Serve Tools, T-Mobile App.
Education: High School Diploma/GED required.
Frequently asked questions about Mobile Associate, Store-in-Store - Retail Sales at T-Mobile
What does a Mobile Associate, Store-in-Store - Retail Sales at T-Mobile do?expand_more
In this Mobile Associate, Store-in-Store - Retail Sales at T-Mobile role, you will proactively engage with customers in a high-traffic retail environment; identify customer needs and recommend wireless solutions using solution-based selling; demonstrate t-mobile products and services to showcase their value; and leverage digital self-serve tools during customer interactions and onboarding.
What are the requirements for this Mobile Associate, Store-in-Store - Retail Sales role?expand_more
To qualify for the Mobile Associate, Store-in-Store - Retail Sales at T-Mobile position, applicants should have: High School Diploma or GED; 6 months of customer service and/or sales experience; At least 18 years of age; and Legally authorized to work in the United States.
Where is the Mobile Associate, Store-in-Store - Retail Sales role at T-Mobile located?expand_more
Mobile Associate, Store-in-Store - Retail Sales at T-Mobile is based in 1628, 5th Street Northwest, Logan Circle/Shaw, Ward 2, Washington, District of Columbia, 20001, United States. This is a on-site role.
Is this Mobile Associate, Store-in-Store - Retail Sales job remote, hybrid, or on-site?expand_more
T-Mobile has listed this Mobile Associate, Store-in-Store - Retail Sales role as on-site.
How much experience is required for this Mobile Associate, Store-in-Store - Retail Sales role?expand_more
Mobile Associate, Store-in-Store - Retail Sales at T-Mobile typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Mobile Associate, Store-in-Store - Retail Sales role at T-Mobile?expand_more
Key skills for Mobile Associate, Store-in-Store - Retail Sales at T-Mobile include Customer Service; Sales; Retail Sales; Solution-Based Selling; Digital Self-Serve Tools; and T-Mobile App.
What education is required for Mobile Associate, Store-in-Store - Retail Sales at T-Mobile?expand_more
Educational requirements for this role: High School Diploma/GED required.
What category does the Mobile Associate, Store-in-Store - Retail Sales role belong to?expand_more
Mobile Associate, Store-in-Store - Retail Sales at T-Mobile is part of the sales job category on Recrutus.