Mobile Associate, Store-in-Store, Retail Sales
Not Disclosed•Full-TimeOn-site
location_onCrestbrook Cove Drive, Bridgewater Village, Harris County, Texas, 77449, United States
About T-Mobile
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. We are committed to providing competitive base salaries, wealth-building opportunities through annual stock grants, and access to free, year-round money coaches. As the Un-carrier, we don't have a corporate ladder—it's more like a jungle gym of possibilities. We love helping our employees grow in their careers, driven by a shared aim to go high and keep our business and culture forward.
About the Role
Mobile Associates, Store-in-Store, are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. As ambassadors, you will create energy and excitement around our products and services in a high-traffic environment where technology innovations and customer needs are continuously evolving.
You will be obsessed with the connected world, excelling at building and deepening relationships with customers through meaningful interactions. Your day will involve proactively engaging with a broad range of customers, using digital tools to educate them, and showcasing the value of T-Mobile solutions. You will leverage digital self-serve tools during the onboarding process, helping customers understand how to utilize the T-Mobile app for their wireless needs. By identifying customer needs and using solution-based selling techniques, you will ensure customer satisfaction and deepen loyalty. You will also partner with nearby store locations to properly on-board customers and maintain store operations, including opening and closing procedures.
Hiring Process
Never stop growing! By applying for this career opportunity, you're living our values while investing in your career growth. We applaud your drive to be unstoppable.
Equal Opportunity
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Work location
Work model: On-site
Crestbrook Cove Drive, Bridgewater Village, Harris County, Texas, 77449, United States
Texas
Key Responsibilities
- check_circleProactively engage with customers in a high-traffic retail environment using digital tools
- check_circleIdentify customer needs and recommend wireless solutions using solution-based selling techniques
- check_circleFollow up with customers to capture referrals and manage Be Back processes to drive sales
- check_circleUtilize digital self-serve tools and the T-Mobile app to help customers manage their accounts
- check_circleDemonstrate T-Mobile products and services while guiding customers through onboarding processes
- check_circleBuild relationships with nearby leadership and teams to support account setup and device support
- check_circlePerform store operations including opening, closing, and securing kiosk assets and keys
Requirements
- verifiedHigh School Diploma or GED
- verified6 months of customer service and/or sales experience
- verifiedAt least 18 years of age
- verifiedLegally authorized to work in the United States
Nice to Have
Retail environment experience
Benefits & Perks
check_circleAnnual stock grant for all employeescheck_circleEmployee stock purchase plancheck_circle401(k) retirement plancheck_circleFree, year-round money coachescheck_circleMedical, dental, and vision insurancecheck_circleFlexible spending accountcheck_circlePaid time off and up to 12 paid holidayscheck_circlePaid parental and family leavecheck_circleTuition assistance and college coachingcheck_circleMobile service and home internet discounts
Similar Job Opportunities
Skills, education and keywords
Skills: Coaching, Communication, Consultative Selling, Customer Communications, Customer Education, Customer Engagement, Customer Needs Identification, Customer Referrals, Customer Satisfaction Management, Customer Service.
Education: High School Diploma or GED required.
Frequently asked questions about Mobile Associate, Store-in-Store, Retail Sales at T-Mobile
What does a Mobile Associate, Store-in-Store, Retail Sales at T-Mobile do?expand_more
In this Mobile Associate, Store-in-Store, Retail Sales at T-Mobile role, you will proactively engage with customers in a high-traffic retail environment using digital tools; identify customer needs and recommend wireless solutions using solution-based selling techniques; follow up with customers to capture referrals and manage be back processes to drive sales; and utilize digital self-serve tools and the t-mobile app to help customers manage their accounts.
What are the requirements for this Mobile Associate, Store-in-Store, Retail Sales role?expand_more
To qualify for the Mobile Associate, Store-in-Store, Retail Sales at T-Mobile position, applicants should have: High School Diploma or GED; 6 months of customer service and/or sales experience; At least 18 years of age; and Legally authorized to work in the United States.
Where is the Mobile Associate, Store-in-Store, Retail Sales role at T-Mobile located?expand_more
Mobile Associate, Store-in-Store, Retail Sales at T-Mobile is based in Crestbrook Cove Drive, Bridgewater Village, Harris County, Texas, 77449, United States. This is a on-site role.
Is this Mobile Associate, Store-in-Store, Retail Sales job remote, hybrid, or on-site?expand_more
T-Mobile has listed this Mobile Associate, Store-in-Store, Retail Sales role as on-site.
How much experience is required for this Mobile Associate, Store-in-Store, Retail Sales role?expand_more
Mobile Associate, Store-in-Store, Retail Sales at T-Mobile typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Mobile Associate, Store-in-Store, Retail Sales role at T-Mobile?expand_more
Key skills for Mobile Associate, Store-in-Store, Retail Sales at T-Mobile include Coaching; Communication; Consultative Selling; Customer Communications; Customer Education; Customer Engagement; Customer Needs Identification; and Customer Referrals.
What education is required for Mobile Associate, Store-in-Store, Retail Sales at T-Mobile?expand_more
Educational requirements for this role: High School Diploma or GED required.
What category does the Mobile Associate, Store-in-Store, Retail Sales role belong to?expand_more
Mobile Associate, Store-in-Store, Retail Sales at T-Mobile is part of the sales job category on Recrutus.