Mobile Associate, Retail Sales

About T-Mobile

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. We are the Un-carrier, and our culture is built on the belief that talent comes in all forms. We don't have a corporate ladder; it's more like a jungle gym of possibilities. We love helping our employees grow in their careers because that shared drive to aim high is what drives our business and culture forward.

About the Role

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. As a Mobile Associate, you will be building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Success in this position is measured by customer satisfaction, proficiency in product knowledge, and the effective use of digital resources. The work enhances the customer experience and supports organizational goals by fostering strong customer relationships and loyalty.

Your Journey with Us

Within the first 90 days, you will receive on-the-job training and are eligible for hourly training pay. Upon completion, you will promote to the Mobile Expert role. At T-Mobile, we guarantee that all employees earn at least $20/hour inclusive of base pay and incentives. Since we are ALL owners, every employee is eligible for an Annual Stock Grant. We are committed to ensuring our benefits evolve to meet the needs of our team members, covering everything from medical and dental insurance to paid time off, tuition assistance, and mobile service discounts.

Hiring Process & Application

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, or the presence of any physical or mental disability. Discrimination, retaliation, or harassment based upon any of these factors is inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position.