Member Services Coordinator
Not Disclosed•Full-TimeRemote
location_onEast Village, Des Moines, Polk County, Iowa, 50309, United States
About the Team
Cottingham and Butler's Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating participants with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs.
About the Role
Member Service Coordinators play a key role in delivering our advocacy services, serving as a trusted resource for members as they navigate their employer benefits. In this role, you will help individuals understand their coverage, resolve issues, and connect them with the care and resources they need—ensuring a seamless experience through phone, email, and chat interactions.
In addition, you will support participants throughout their company's wellness program by answering questions and assisting with a variety of program-related needs. We are seeking candidates who are confident guiding individuals through benefit questions and delivering a high-touch, supportive level of service.
Schedule
The standard work week for this position will be Monday through Friday, 8-5pm.
Work location
Work model: Remote
East Village, Des Moines, Polk County, Iowa, 50309, United States
Des Moines, Iowa
Key Responsibilities
- check_circleResolve member coverage issues via phone, email, and chat
- check_circleSupport participants throughout company wellness programs
- check_circle
Similar Job Opportunities
Frequently asked questions about Member Services Coordinator at Cottingham & Butler
What does a Member Services Coordinator at Cottingham & Butler do?expand_more
Day-to-day, the Member Services Coordinator at Cottingham & Butler will resolve member coverage issues via phone, email, and chat; support participants throughout company wellness programs; answer questions regarding benefit coverage and program needs; and deliver advocacy services to members navigating employer benefits.
Where is the Member Services Coordinator role at Cottingham & Butler located?expand_more
Member Services Coordinator at Cottingham & Butler is based in East Village, Des Moines, Polk County, Iowa, 50309, United States. This is a remote role.
Is this Member Services Coordinator job remote, hybrid, or on-site?expand_more
Cottingham & Butler has listed this Member Services Coordinator role as remote.
How much experience is required for this Member Services Coordinator role?expand_more
Candidates for Member Services Coordinator at Cottingham & Butler should have mid level.