Member Service Representative
Not Disclosed•Full-TimeOn-site
location_on630, Evans Street, Newark, Licking County, Ohio, 43055, United States
About The Energy Cooperative
Headquartered in Newark, Ohio, The Energy Cooperative is a non-profit, member-owned utility serving over 70,000 electric, natural gas, and propane members throughout east-central Ohio. We are controlled by the members we serve and are committed to providing safe, high-quality energy services at reasonable prices. Our culture is built on fair, honest, and equal treatment, with a strong emphasis on training, education, and advancement opportunities within a safe and secure environment.
About the Role
We are seeking a Member Services Representative to join our team at the Newark Headquarters Office. This role is the face of the Cooperative, responsible for assisting member-consumers with natural gas, propane, and electric services. You will ensure every interaction is handled in a courteous and professional manner, promoting the Cooperative's mission, vision, and values through service excellence.
A key component of this position involves managing the drive-thru window, where you will take payments and assist members directly. Beyond the drive-thru, you will handle a wide range of customer service duties, including setting up new construction accounts, managing transfers and terminations, addressing complaints, and facilitating payment arrangements. You will also guide members toward various assistance programs such as HEAP, LEADS, and Job and Family Services when appropriate.
Benefits & Culture
We take pride in offering competitive benefits to ensure our employees have what they need to be their best. Our comprehensive package includes medical, dental, and vision insurance, supplemental life and disability insurance, and a Flexible Spending Account (FSA). We offer generous Paid Time-Off (PTO) and paid holidays, alongside robust retirement options including a traditional 401(k), Roth 401(k), and a pension plan. Additional support is provided through education assistance, an Employee Assistance Program, and a commitment to a safe work environment.
Equal Opportunity
The Energy Cooperative is an equal opportunity employer committed to diversity and inclusion. We provide reasonable accommodations to enable individuals with disabilities to perform essential job functions and do not discriminate based on background or identity.
Work location
Work model: On-site
630, Evans Street, Newark, Licking County, Ohio, 43055, United States
Newark, Ohio
Key Responsibilities
- check_circleAssist members with setting up new construction accounts for electric, natural gas, and propane services
- check_circleDirect members to assistance programs such as HEAP, LEADS, and Job and Family Services
- check_circleGreet members and the public in a friendly manner and direct them to appropriate departments
- check_circleEnforce cooperative safety and security procedures and report unsafe conditions to supervisors
- check_circleHandle member inquiries, complaints, transfers, terminations, collections, and payment arrangements via phone or in person
- check_circleProcess payments and assist members at the drive-thru window
- check_circleManage incoming and outgoing mail, including sorting and metering for postal delivery
Requirements
- verifiedHigh school diploma or equivalent
- verifiedValid driver's license
- verifiedBasic math and grammar skills
- verifiedComputer literacy
- verifiedMicrosoft Office knowledge
- verified10-key calculator operation
- verifiedPrevious call center experience (preferred)
Nice to Have
Previous experience working with the general public and in a call center.
Benefits & Perks
check_circleMedical, Dental, and Vision Insurancecheck_circleSupplemental Life Insurance Programs for Employee, Spouse, and Childrencheck_circleDisability Insurancecheck_circleFlexible Spending Account (FSA)Paid Time-Off (PTO)
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office, 10-Key Calculator, Valid Driver's License.
Education: High school diploma or equivalent is required.
Frequently asked questions about Member Service Representative at Energy Cooperative of America
What does a Member Service Representative at Energy Cooperative of America do?expand_more
In this Member Service Representative at Energy Cooperative of America role, you will assist members with setting up new construction accounts for electric, natural gas, and propane services; direct members to assistance programs such as heap, leads, and job and family services; greet members and the public in a friendly manner and direct them to appropriate departments; and enforce cooperative safety and security procedures and report unsafe conditions to supervisors.
What are the requirements for this Member Service Representative role?expand_more
To qualify for the Member Service Representative at Energy Cooperative of America position, applicants should have: High school diploma or equivalent; Valid driver's license; Basic math and grammar skills; Computer literacy; Microsoft Office knowledge; and 10-key calculator operation.
Where is the Member Service Representative role at Energy Cooperative of America located?expand_more
Member Service Representative at Energy Cooperative of America is based in 630, Evans Street, Newark, Licking County, Ohio, 43055, United States. This is a on-site role.
Is this Member Service Representative job remote, hybrid, or on-site?expand_more
Energy Cooperative of America has listed this Member Service Representative role as on-site.
How much experience is required for this Member Service Representative role?expand_more
Candidates for Member Service Representative at Energy Cooperative of America should have mid level.
What skills do you need for the Member Service Representative role at Energy Cooperative of America?expand_more
Key skills for Member Service Representative at Energy Cooperative of America include Microsoft Office; 10-Key Calculator; and Valid Driver's License.
What education is required for Member Service Representative at Energy Cooperative of America?expand_more
Educational requirements for this role: High school diploma or equivalent is required.
What category does the Member Service Representative role belong to?expand_more
Member Service Representative at Energy Cooperative of America is part of the customer services job category on Recrutus.
About Energy Cooperative of America
Energy Cooperative of America is a not-for-profit, member-owned cooperative based in Amherst, New York, operating within the Oil and Gas industry. The organization provides natural gas and electric energy to commercial and residential customers across New York State and parts of Pennsylvania. Since its founding in 1997, the cooperative has expanded to serve multiple utility territories, including areas covered by National Grid, Con-Edison, and PECO. By purchasing energy directly at wholesale rates, the entity passes all savings on to its members, aiming to secure the lowest possible utility costs in the region.
The cooperative serves a diverse range of clients, including businesses, industries, colleges, universities, school districts, hospitals, civic groups, retail establishments, churches, and private residences. With over 7,500 members managing more than 11,000 service accounts, the organization focuses on delivering economic and financial stability to the communities it supports. The cooperative continues to seek expansion into all public utility territories to broaden its reach and benefit more residents and organizations throughout the service area.
Browse more roles: All Energy Cooperative of America jobs, customer services jobs on Recrutus.