Outbound Call Center Representative
Not Disclosed•Full-TimeOn-site
location_on10750, Guilford Road, Corridor North, Jessup, Howard County, Maryland, 20794, United States
About the Team
BrightKey represents world-class organizations. Our dynamic team is dedicated to driving sales and customer engagement initiatives, ensuring that every interaction contributes to our company's growth. We strive to be an organization where all employees are treated with dignity and respect, maintaining a workplace free from harassment and discrimination. Our focus is on merit-based standards in all hiring, promoting, performance evaluations, and employment decisions. We are committed to creating a culture where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Work location
Work model: On-site
10750, Guilford Road, Corridor North, Jessup, Howard County, Maryland, 20794, United States
Jessup, Maryland
Key Responsibilities
- check_circleFollow scripts to collect payments and describe product benefits effectively
- check_circleMaintain high product knowledge to answer questions and provide accurate information
- check_circleConduct customer needs analysis to tailor pitches and identify up-sell opportunities
- check_circleProvide feedback to management on customer interactions and product issues
- check_circleCollaborate with team members to share best practices and improve team performance
- check_circleMake outbound calls to existing and potential customers regarding product or service status
- check_circleHandle customer objections professionally and use persuasive skills to close sales
- check_circleMaintain a positive and professional demeanor while representing the company
Requirements
- verifiedHigh school diploma or equivalent
- verifiedMinimum of 1 year of experience in a call center or customer service role
- verifiedFluent in English
- verifiedStrong computer skills with Microsoft Office (Word and Excel)
- verifiedProficient typing skills
Nice to Have
Prior call center experience, ideally outbound. Sales or related experience. Additional language skills.
Benefits & Perks
check_circleMedical, Dental, & Vision Insurancecheck_circleParticipation in company 401k programcheck_circlePaid Time off and 10 paid holidays
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office, Typing.
Education: High school diploma or equivalent required.
Frequently asked questions about Outbound Call Center Representative at BrightKey
What does a Outbound Call Center Representative at BrightKey do?expand_more
In this Outbound Call Center Representative at BrightKey role, you will follow scripts to collect payments and describe product benefits effectively; maintain high product knowledge to answer questions and provide accurate information; conduct customer needs analysis to tailor pitches and identify up-sell opportunities; and provide feedback to management on customer interactions and product issues.
What are the requirements for this Outbound Call Center Representative role?expand_more
BrightKey is looking for candidates who meet the following requirements: High school diploma or equivalent; Minimum of 1 year of experience in a call center or customer service role; Fluent in English; Strong computer skills with Microsoft Office (Word and Excel); and Proficient typing skills.
Where is the Outbound Call Center Representative role at BrightKey located?expand_more
Outbound Call Center Representative at BrightKey is based in 10750, Guilford Road, Corridor North, Jessup, Howard County, Maryland, 20794, United States. This is a on-site role.
Is this Outbound Call Center Representative job remote, hybrid, or on-site?expand_more
BrightKey has listed this Outbound Call Center Representative role as on-site.
How much experience is required for this Outbound Call Center Representative role?expand_more
Outbound Call Center Representative at BrightKey typically requires 1+ years of relevant experience at the entry level level.
What skills do you need for the Outbound Call Center Representative role at BrightKey?expand_more
Key skills for Outbound Call Center Representative at BrightKey include Microsoft Office; and Typing.
What education is required for Outbound Call Center Representative at BrightKey?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Outbound Call Center Representative role belong to?expand_more
Outbound Call Center Representative at BrightKey is part of the customer services job category on Recrutus.