Customer Experience Coordinator
Not Disclosed•Full-TimeOn-site
location_on491, South 5th Street, Princeton, Mille Lacs County, Minnesota, 55371, United States
About the Team
Elemet Group provides solutions to solve manufacturing and fabrication challenges for our customers. Across our four locations, we leverage state-of-the-art equipment and highly skilled specialists in CNC metal spinning, robotic welding, automated machining, assembly, powder coating, e-coating, and 2-axis and 5-axis water jet cutting to deliver vertically integrated solutions.
Our core values of Teamwork, Integrity, Driven, Innovation, and Fun guide our daily business decisions, fostering a strong sense of community and reinforcing our commitment to a positive workplace culture.
Work location
Work model: On-site
491, South 5th Street, Princeton, Mille Lacs County, Minnesota, 55371, United States
Princeton, Minnesota
Key Responsibilities
- check_circleServe as primary contact for assigned customer accounts and support ongoing communication
- check_circleExecute and maintain established customer experience strategies and service standards
- check_circleCoordinate daily tactical operations including order management and issue resolution
- check_circleMaintain customer records, forecasts, reports, and account documentation
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office, Account Management, Sales, Manufacturing Processes, Supply Chain, Product Lifecycle Management, Net Promoter Score, NPS.
Education: Associate's degree in business, sales marketing, engineering or related field preferred.
Frequently asked questions about Customer Experience Coordinator at Elemet Group
What does a Customer Experience Coordinator at Elemet Group do?expand_more
A Customer Experience Coordinator at Elemet Group is responsible for the following: Serve as primary contact for assigned customer accounts and support ongoing communication; Execute and maintain established customer experience strategies and service standards; Coordinate daily tactical operations including order management and issue resolution; and Maintain customer records, forecasts, reports, and account documentation.
What are the requirements for this Customer Experience Coordinator role?expand_more
Elemet Group is looking for candidates who meet the following requirements: Associate's degree in business, sales marketing, engineering or related field (or equivalent experience) preferred; 1-3 years of account management or sales experience in a manufacturing environment; Proven track record of managing OEM accounts; and Excellent knowledge of Microsoft Office.
Where is the Customer Experience Coordinator role at Elemet Group located?expand_more
Customer Experience Coordinator at Elemet Group is based in 491, South 5th Street, Princeton, Mille Lacs County, Minnesota, 55371, United States. This is a on-site role.