Medical Front Desk Receptionist

About Wesley Community & Health Centers

Wesley Community & Health Centers is a local, non-profit, federally qualified health center committed to providing high-quality primary care to all individuals, regardless of insurance status. With locations in Phoenix and Mesa, we offer comprehensive, patient-centered medical services.

Beyond healthcare, we empower our community through programs such as After School initiatives, Neighborhood Revitalization, Nutrition support, Adult Education, and Financial Literacy. By partnering with local businesses and organizations, we strive to improve the overall health and well-being of our community members.

About the Role

As a Front Desk Medical Receptionist, you will serve as the first point of contact for patients, both in person and by telephone. This position is a vital function in our health care delivery system, where you will welcome patients, direct them to the services they need, and ensure a smooth flow from arrival to provider visit.

You will play a key role in managing patient intake, including scheduling appointments, verifying insurance coverage, and collecting necessary documentation and payments. Your work ensures that patients are prepared before seeing a provider and that our records are accurate and up-to-date. You will collaborate closely with medical, behavioral health, and health education staff to reduce waiting times and enhance the patient experience.

At Wesley Health Center, we believe in our mission: "Together we empower positive change." We expect every team member to treat patients with kindness and consideration, even in challenging situations, and to relate to the public regardless of ethnic, religious, or economic status.

Our Expectations

We expect all employees to adhere to WCHC policies and procedures, conduct themselves in a manner that reflects our values, and maintain a positive, respectful attitude with all contacts. You will be empowered to provide outstanding service, communicate regularly with your supervisor, and actively participate in required trainings.

Equal Opportunity

Wesley Community & Health Centers is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and strive to create an environment where everyone feels valued and respected.

Work location

Work model: On-site

North 3rd Street, Central City, Phoenix, Maricopa County, Arizona, 85004, United States

Phoenix, Arizona

Key Responsibilities

check_circleAnswer incoming calls and route them to the appropriate staff members
check_circleRegister patients per protocols and collect all necessary documentation
check_circleGenerate route slips and ensure all provided services are checked out properly
check_circleReview medical records for completeness and assemble them into standard order for providers
check_circleWelcome patients personally or by telephone and explain services, payment categories, and billing procedures
check_circleSchedule appointments and direct walk-in patients and emergencies according to established policies
check_circleVerify patient insurance coverage and compute charges to be paid by the patient
check_circleCoordinate with medical and behavioral health staff to ensure smooth patient flow
check_circleEmail or fax medical records to hospitals and other providers as requested

Requirements

verifiedAssociate's degree or equivalent
verifiedSix months to one year related experience
verifiedKnowledge of medical terminology
verifiedExperience with electronic medical records
verifiedBilingual in Spanish and English
verifiedCPR with basic life support card
verifiedFingerprint clearance card
verifiedMS Office and MS Office 365
verifiedEClinicalWorks software (preferred)

Nice to Have

Experience with and proficiency in electronic medical records. Use of EClinicalWorks software.

Company

Wesley Community Center

Industry

Non-profit Organization Management

Headquarters

Houston, TX

Open Roles

Investing in the potential of individuals and creating opportunities to strengthen families and build neighborhoods.

Wesley Community Center operates as a non-profit organization management entity based in Houston, TX. Established in 1904, this organization focuses on enhancing the lives of residents within the Near Northside community and surrounding Houston areas. The mission centers on connecting individuals with essential resources and support systems required to achieve financial self-sufficiency. By facilitating this progress, the center aims to improve outcomes for families and strengthen the broader community fabric while creating pathways for future generations. The organization functions on the belief that every person possesses creativity, resourcefulness, and inherent wholeness. These principles guide the delivery of a diverse array of programs and services designed to meet individuals where they are and assist them in reaching their personal goals. Through these targeted interventions, Wesley Community Center works to empower clients to transition from their current circumstances toward greater stability and opportunity.

Skills, education and keywords

Skills: Electronic Medical Records, Eclinicalworks, MS Office, MS Office 365, CPR, Basic Life Support, Fingerprint Clearance Card, Spanish, English, Medical Terminology.

Education: Associate's degree or equivalent from two-year college or technical school.

Frequently asked questions about Medical Front Desk Receptionist at Wesley Community Center

What does a Medical Front Desk Receptionist at Wesley Community Center do?expand_more

In this Medical Front Desk Receptionist at Wesley Community Center role, you will answer incoming calls and route them to the appropriate staff members; register patients per protocols and collect all necessary documentation; generate route slips and ensure all provided services are checked out properly; and review medical records for completeness and assemble them into standard order for providers.

What are the requirements for this Medical Front Desk Receptionist role?expand_more

To qualify for the Medical Front Desk Receptionist at Wesley Community Center position, applicants should have: Associate's degree or equivalent; Six months to one year related experience; Knowledge of medical terminology; Experience with electronic medical records; Bilingual in Spanish and English; and CPR with basic life support card.

Where is the Medical Front Desk Receptionist role at Wesley Community Center located?expand_more

Medical Front Desk Receptionist at Wesley Community Center is based in North 3rd Street, Central City, Phoenix, Maricopa County, Arizona, 85004, United States. This is a on-site role.

Is this Medical Front Desk Receptionist job remote, hybrid, or on-site?expand_more

Wesley Community Center has listed this Medical Front Desk Receptionist role as on-site.

How much experience is required for this Medical Front Desk Receptionist role?expand_more

Medical Front Desk Receptionist at Wesley Community Center typically requires 0.5–1 years of relevant experience at the entry level level.

What skills do you need for the Medical Front Desk Receptionist role at Wesley Community Center?expand_more

Key skills for Medical Front Desk Receptionist at Wesley Community Center include Electronic Medical Records; Eclinicalworks; MS Office; MS Office 365; CPR; Basic Life Support; Fingerprint Clearance Card; and Spanish.

What education is required for Medical Front Desk Receptionist at Wesley Community Center?expand_more

Educational requirements for this role: Associate's degree or equivalent from two-year college or technical school.

What category does the Medical Front Desk Receptionist role belong to?expand_more

Medical Front Desk Receptionist at Wesley Community Center is part of the healthcare & nursing job category on Recrutus.

About Wesley Community Center

The organization functions on the belief that every person possesses creativity, resourcefulness, and inherent wholeness. These principles guide the delivery of a diverse array of programs and services designed to meet individuals where they are and assist them in reaching their personal goals. Through these targeted interventions, Wesley Community Center works to empower clients to transition from their current circumstances toward greater stability and opportunity.

Browse more roles: All Wesley Community Center jobs, healthcare & nursing jobs on Recrutus.