Medical Front Desk Receptionist
Not Disclosed•Full-TimeOn-site
location_on2224, Spencer Street, Greensboro, Guilford County, North Carolina, 27401, United States
About the Role
The Medical Front Desk Receptionist serves as the vital first point of contact for our outpatient behavioral health and healthcare office. In this role, you will support individuals navigating mental health, substance use, and psychosocial needs by ensuring a professional, welcoming, and efficient environment. You will work closely with administrative leadership, providers, and clinical staff to facilitate quality member care and operational efficiency.
Day in the Life
Your day begins by managing the flow of the reception area, greeting members, visitors, and pharmaceutical representatives with empathy and professionalism. You will coordinate the daily schedule for behavioral health and medical services, verifying insurance eligibility, obtaining necessary authorizations, and managing appointment confirmations or rescheduling as needed.
Throughout the day, you will act as a liaison between members and clinical staff, handling multi-line phone systems, processing incoming correspondence, and maintaining accurate documentation within the Electronic Health Record (EHR). You will also manage financial transactions, including collecting co-pays and issuing receipts, while ensuring all interactions strictly adhere to HIPAA and 42 CFR Part 2 confidentiality standards.
Culture & Compliance
We are committed to maintaining a safe, compliant, and supportive workplace. This position requires strict adherence to agency policies, OSHA standards, and infection control protocols. We value cultural sensitivity and empathy, especially when interacting with clients facing complex challenges. Staff are encouraged to participate in ongoing trainings and supervision sessions to ensure continuous professional growth and alignment with our mission.
Application Instructions
Candidates with bilingual skills and experience in behavioral health or outpatient medical settings are strongly encouraged to apply. Please submit your resume and cover letter detailing your relevant experience with EHR systems and high-volume scheduling.
Work location
Work model: On-site
2224, Spencer Street, Greensboro, Guilford County, North Carolina, 27401, United States
Greensboro, North Carolina
Key Responsibilities
- check_circleCheck members in and out for appointments and manage appointment flow
- check_circleSchedule, confirm, and reschedule behavioral health and medical appointments
- check_circleScan, fax, upload, and organize documentation within the Electronic Health Record
- check_circleCommunicate effectively with providers, pharmacies, and insurance companies
- check_circleAssist members with intake paperwork, consents, and agency forms
- check_circleMaintain strict confidentiality of protected health information per HIPAA standards
- check_circleMonitor provider schedules and assist with administrative audits and compliance reviews
- check_circleServe as a liaison between members and clinical staff to support continuity of care
- check_circleGreet members, visitors, and pharmaceutical representatives professionally
- check_circle
Requirements
- verifiedHigh school diploma or GED required
- verifiedBilingual candidates encouraged
Nice to Have
Associate degree or healthcare administrative training. Minimum 1 year of front desk, medical office, behavioral health, or customer service experience. Experience working in behavioral health, substance abuse, or outpatient medical settings. Experience with EHR systems and scheduling platforms. Experience with member scheduling and customer service. Bilingual candidates. Knowledge of Medicaid, MCOs and insurance verification processes. Familiarity with behavioral health documentation workflows. Experience handling high call volumes and scheduling coordination. Knowledge of HIPAA and healthcare compliance standards.
Benefits & Perks
check_circleHealth Insurance
Similar Job Opportunities
Skills, education and keywords
Skills: Ehr, Hipaa, Osha, Medicaid, Mco.
Education: High school diploma or GED required; Associate degree or healthcare administrative training preferred.
Frequently asked questions about Medical Front Desk Receptionist at UNITED QUEST CARE SERVICES, LLC
What does a Medical Front Desk Receptionist at UNITED QUEST CARE SERVICES, LLC do?expand_more
A Medical Front Desk Receptionist at UNITED QUEST CARE SERVICES, LLC is responsible for the following: Check members in and out for appointments and manage appointment flow; Schedule, confirm, and reschedule behavioral health and medical appointments; Scan, fax, upload, and organize documentation within the Electronic Health Record; and Communicate effectively with providers, pharmacies, and insurance companies.
What are the requirements for this Medical Front Desk Receptionist role?expand_more
UNITED QUEST CARE SERVICES, LLC is looking for candidates who meet the following requirements: High school diploma or GED required; and Bilingual candidates encouraged.
Where is the Medical Front Desk Receptionist role at UNITED QUEST CARE SERVICES, LLC located?expand_more
Medical Front Desk Receptionist at UNITED QUEST CARE SERVICES, LLC is based in 2224, Spencer Street, Greensboro, Guilford County, North Carolina, 27401, United States. This is a on-site role.
Is this Medical Front Desk Receptionist job remote, hybrid, or on-site?expand_more
UNITED QUEST CARE SERVICES, LLC has listed this Medical Front Desk Receptionist role as on-site.
How much experience is required for this Medical Front Desk Receptionist role?expand_more
Medical Front Desk Receptionist at UNITED QUEST CARE SERVICES, LLC typically requires 1+ years of relevant experience at the entry level level.
What skills do you need for the Medical Front Desk Receptionist role at UNITED QUEST CARE SERVICES, LLC?expand_more
Key skills for Medical Front Desk Receptionist at UNITED QUEST CARE SERVICES, LLC include Ehr; Hipaa; Osha; Medicaid; and Mco.
What education is required for Medical Front Desk Receptionist at UNITED QUEST CARE SERVICES, LLC?expand_more
Educational requirements for this role: High school diploma or GED required; and Associate degree or healthcare administrative training preferred.
What category does the Medical Front Desk Receptionist role belong to?expand_more
Medical Front Desk Receptionist at UNITED QUEST CARE SERVICES, LLC is part of the admin job category on Recrutus.
About UNITED QUEST CARE SERVICES, LLC
UNITED QUEST CARE SERVICES, LLC operates within the hospitals and health care industry, providing essential support services to medical facilities. Based in Greensboro, North Carolina, the organization focuses on delivering reliable operational assistance that complements clinical care environments. The company serves a network of healthcare providers by managing logistical and administrative functions that help maintain smooth daily operations in hospitals and related settings.
As a locally rooted entity, the firm prioritizes efficiency and adherence to industry standards in its service delivery. Its workforce is dedicated to supporting the infrastructure needs of medical institutions, ensuring that non-clinical aspects of hospital management run effectively. The business maintains its primary operations from its Greensboro headquarters while extending its reach to serve various healthcare partners in the region.
UNITED QUEST CARE SERVICES, LLC continues to build its presence in the sector by offering consistent, professional support to its clients. The organization remains committed to fulfilling its role as a dependable partner for hospitals and health care facilities seeking to optimize their operational capabilities through specialized external services.
Browse more roles: All UNITED QUEST CARE SERVICES, LLC jobs, admin jobs on Recrutus.