Patient Scheduler

About Axia Women's Health

Axia Women's Health is the nation's largest community-based, integrated women's health network, serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, Axia is a community of over 400 providers across nearly 150 locations, committed to delivering a more caring, connected, and progressive healthcare experience. Our rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology, behavioral health, and fertility. Together, we put women first by providing the personalized care needed for them to lead healthier, happier lives. Axia has been recognized as the #1 Physician Practice for Women's Health by Castle Connolly and certified as a Great Place to Work for four consecutive years.

About the Role

The Patient Scheduler empowers Axia Women's Health patients on their healthcare journey in a remote capacity. As a key resource for the organization, you will be the first point of contact for many patients, utilizing exceptional customer service and communication skills to manage scheduling, modify appointments, and provide the support they need. This role is vital to ensuring efficient practice operations and maintaining the compassionate, high-quality experience that defines our network.

Our Culture and Values

At Axia Women's Health, we are passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals without regard to gender, race, ethnicity, ability, or sexual orientation, and we proudly celebrate our individual experiences and differences. We strive to embody our mission, vision, and values in daily activities, fostering a positive work environment grounded in ethical behavior, integrity, and professionalism.

Application and Eligibility

Applicants must be currently authorized to work in the United States on a full-time basis. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Work location

Work model: Remote

Blue Trail Connector, Gibbsboro, Camden County, New Jersey, 08043, United States

Gibbsboro, New Jersey

Key Responsibilities

check_circleUtilize professional communication to greet patients and respond to inquiries
check_circleRoute phone calls to appropriate personnel via transfer, paging, or voicemail
check_circlePerform registration functions for new or existing patients and activate files
check_circleCollect and record copayments as required
check_circleVerify patient insurance eligibility and communicate benefit limitations
check_circleAssist with scheduling patient appointments and follow-up visits
check_circleEnsure accurate and detailed documentation of patient encounters
check_circleParticipate in team meetings and contribute to quality improvement initiatives
check_circleReview and manage recall appointments and no-show or cancellation reports
check_circleEnsure compliance with Standard Operation Procedures, HIPAA, and OSHA policies

Requirements

verifiedHigh School Diploma or equivalent
verified1-2 years customer service experience
verifiedComputer proficiency (MS Office, Word, Excel)
verifiedKnowledge of HIPAA and Insurance Payors
verifiedAuthorized to work in the United States

Nice to Have

Call Center experience, Medical Receptionist/PSR experience, Experience with electronic health records (EHR) systems

Benefits & Perks

check_circleImmediate 401(k) matching contribution with no vesting periodcheck_circleGenerous PTO offering with additional time off for volunteeringcheck_circleChoice of multiple medical insurance planscheck_circleAccess to Axia providers at little to no cost through Axia's medical insuranceAxia-paid life insurance, short term and long term disability

Skills, education and keywords

Skills: MS Office, Word, Excel, Hipaa, Osha, Electronic Health Records, Ehr.

Education: High School Diploma or equivalent required.

Frequently asked questions about Patient Scheduler at Axia Women's Health

What does a Patient Scheduler at Axia Women's Health do?expand_more

Day-to-day, the Patient Scheduler at Axia Women's Health will utilize professional communication to greet patients and respond to inquiries; route phone calls to appropriate personnel via transfer, paging, or voicemail; perform registration functions for new or existing patients and activate files; and collect and record copayments as required.

What are the requirements for this Patient Scheduler role?expand_more

Axia Women's Health is looking for candidates who meet the following requirements: High School Diploma or equivalent; 1-2 years customer service experience; Computer proficiency (MS Office, Word, Excel); Knowledge of HIPAA and Insurance Payors; and Authorized to work in the United States.

Where is the Patient Scheduler role at Axia Women's Health located?expand_more

Patient Scheduler at Axia Women's Health is based in Blue Trail Connector, Gibbsboro, Camden County, New Jersey, 08043, United States. This is a remote role.

Is this Patient Scheduler job remote, hybrid, or on-site?expand_more

Axia Women's Health has listed this Patient Scheduler role as remote.

How much experience is required for this Patient Scheduler role?expand_more

Patient Scheduler at Axia Women's Health typically requires 1–2 years of relevant experience at the entry level level.

What skills do you need for the Patient Scheduler role at Axia Women's Health?expand_more

Key skills for Patient Scheduler at Axia Women's Health include MS Office; Word; Excel; Hipaa; Osha; Electronic Health Records; and Ehr.

What education is required for Patient Scheduler at Axia Women's Health?expand_more

Educational requirements for this role: High School Diploma or equivalent required.

What category does the Patient Scheduler role belong to?expand_more

Patient Scheduler at Axia Women's Health is part of the admin job category on Recrutus.