Assistant, Release Of Information - Remote, On-Call
Not Disclosed•Full-TimeOn-site
location_on936, Southwest Davenport Street, Southwest Hills, Portland, Multnomah County, Oregon, 97201, United States
About the Role
As a Release of Information (ROI) Assistant, you serve as the critical bridge between patient privacy and the timely delivery of health information. In this role, you are responsible for processing all ROI requests with a focus on accuracy, efficiency, and the highest quality of customer service. Your work ensures that patients' rights to privacy are safeguarded at all times, guaranteeing that only authorized individuals access medical records while maintaining strict compliance with company policies, state and federal laws, and HIPAA regulations.
You will manage a diverse volume of requests from members, outside agencies, clinics, insurance companies, attorneys, physicians, and internal staff. Your day involves triaging these inquiries via person, telephone, and mail, then releasing pertinent healthcare information through verbal and written communications. You will analyze and prioritize incoming requests to meet strict turnaround time requirements, handling everything from coordination of care and disability forms to patient reviews and legal inquiries.
Beyond processing requests, you play an active role in member support. You will assist members with onsite record reviews, helping coordinate appointments, explaining HIPAA amendment procedures, and assisting with chart orders. You will also coordinate the HIPAA-mandated Disclosure Accounting process, educate staff on compliance, and manage the reconciliation of department billing and cash receipts. This position requires a strong ability to work independently in a busy environment, managing multiple priorities while maintaining a courteous and respectful demeanor with all customers.
Work location
Work model: On-site
936, Southwest Davenport Street, Southwest Hills, Portland, Multnomah County, Oregon, 97201, United States
Portland, Oregon
Key Responsibilities
- check_circleRelease health care information in compliance with federal and state laws
- check_circleReview records to ensure proper authorization for sensitive information disclosure
- check_circleAnalyze and prioritize incoming requests to meet turnaround time requirements
- check_circleAbstract requested information from electronic and paper health records
- check_circleAssist members with onsite reviews and HIPAA amendment procedures
- check_circleCoordinate and track physician completion of forms and narrative requests
- check_circleCoordinate the HIPAA mandated disclosure accounting process
- check_circleReconcile quality assurance invoices and generate department billing
- check_circleRespond to and triage release of information requests via phone, mail, and in person
Requirements
- verifiedHigh School Diploma or GED
- verified1 year experience in Medical Record File Service/Hospital Medical Records OR 2 years in medically oriented office with heavy computer use OR recent graduate of accredited Associate Degree Health Information Management program
- verified1 year customer service experience
- verifiedCertification of medical terminology and abbreviations current within 2 years OR pass Kaiser Permanente medical terminology assessment with 84%+
- verifiedAbility to type minimum 40 wpm with above average accuracy
- verifiedProficiency in MS Word, Excel, Outlook, fax, copier, scanner, multi-line phone system
- verifiedFamiliarity with terminal digit filing system
Nice to Have
Two years of recent experience with Protected Health Information (PHI). Experience with electronic medical record systems. Excellent problem-solving, communication, and negotiation skills. Basic knowledge of Kaiser Permanente departments and functions.
Similar Job Opportunities
Skills, education and keywords
Skills: Hipaa, Medical Terminology, MS Word, Excel, Outlook, Fax, Copier, Scanner, Multi-Line Phone System, Terminal Digit Filing System.
Education: High School Diploma or GED required; Associate Degree in Health Information Management (alternative to experience).
Frequently asked questions about Assistant, Release Of Information - Remote, On-Call at Kaiser Permanente
What does a Assistant, Release Of Information - Remote, On-Call at Kaiser Permanente do?expand_more
Day-to-day, the Assistant, Release Of Information - Remote, On-Call at Kaiser Permanente will release health care information in compliance with federal and state laws; review records to ensure proper authorization for sensitive information disclosure; analyze and prioritize incoming requests to meet turnaround time requirements; and abstract requested information from electronic and paper health records.
What are the requirements for this Assistant, Release Of Information - Remote, On-Call role?expand_more
Kaiser Permanente is looking for candidates who meet the following requirements: High School Diploma or GED; 1 year experience in Medical Record File Service/Hospital Medical Records OR 2 years in medically oriented office with heavy computer use OR recent graduate of accredited Associate Degree Health Information Management program; 1 year customer service experience; Certification of medical terminology and abbreviations current within 2 years OR pass Kaiser Permanente medical terminology assessment with 84%+; Ability to type minimum 40 wpm with above average accuracy; and Proficiency in MS Word, Excel, Outlook, fax, copier, scanner, multi-line phone system.
Where is the Assistant, Release Of Information - Remote, On-Call role at Kaiser Permanente located?expand_more
Assistant, Release Of Information - Remote, On-Call at Kaiser Permanente is based in 936, Southwest Davenport Street, Southwest Hills, Portland, Multnomah County, Oregon, 97201, United States. This is a on-site role.
Is this Assistant, Release Of Information - Remote, On-Call job remote, hybrid, or on-site?expand_more
Kaiser Permanente has listed this Assistant, Release Of Information - Remote, On-Call role as on-site.
How much experience is required for this Assistant, Release Of Information - Remote, On-Call role?expand_more
Assistant, Release Of Information - Remote, On-Call at Kaiser Permanente typically requires 1+ years of relevant experience at the entry level level.
What skills do you need for the Assistant, Release Of Information - Remote, On-Call role at Kaiser Permanente?expand_more
Key skills for Assistant, Release Of Information - Remote, On-Call at Kaiser Permanente include Hipaa; Medical Terminology; MS Word; Excel; Outlook; Fax; Copier; and Scanner.
What education is required for Assistant, Release Of Information - Remote, On-Call at Kaiser Permanente?expand_more
Educational requirements for this role: High School Diploma or GED required; and Associate Degree in Health Information Management (alternative to experience).
What category does the Assistant, Release Of Information - Remote, On-Call role belong to?expand_more
Assistant, Release Of Information - Remote, On-Call at Kaiser Permanente is part of the admin job category on Recrutus.
About Kaiser Permanente
Kaiser Permanente operates as a prominent not-for-profit integrated health plan within the Hospitals and Health Care industry, with its headquarters located in Oakland, California. The organization functions as a comprehensive provider of medical services, combining insurance coverage with direct clinical care delivery across the United States. By integrating health planning with hospital and clinic operations, Kaiser Permanente aims to support the well-being of members, patients, and communities nationwide.
The company maintains a significant operational footprint, managing 39 hospitals and over 734 facilities spanning eight states and the District of Columbia. This extensive network allows the organization to serve more than 12.7 million members from coast to coast. Staff members have opportunities to work in diverse settings, including hospitals in the Northwest, clinics in Southern California, and medical offices in the Mid-Atlantic region, contributing to the evolution of healthcare delivery.
Kaiser Permanente emphasizes a collaborative environment where teams are supported in advancing care quality. The organization prioritizes diverse perspectives, continuous learning, and professional growth for its employees. These efforts extend beyond internal operations to positively impact broader communities, fostering a unified approach to achieving better health outcomes for all.
Browse more roles: All Kaiser Permanente jobs, admin jobs on Recrutus.