Medical Administrative Assistant
Not Disclosed•Full-TimeOn-site
location_onMayor's Walk, Beacon Hill, Boston, Suffolk County, Massachusetts, 02108, United States
About the Role
We are seeking a dedicated Administrative Assistant II to support the Urological Surgeon and their practice at a healthcare clinic in the Francis St area of Boston, MA. This fully on-site position serves as the primary liaison between the surgeon, patients, and various hospital departments, ensuring the highest proficiency in daily clinical practice operations.
Reporting directly to the Surgeon and Administrative Manager, you will function as the first point of contact for patients and clinical staff. The role requires a blend of independent thinking and collaborative teamwork to manage complex workflows with minimal supervision. You will be the hub of communication, handling extensive phone interactions, patient portal messaging, and the coordination of surgical cases and diagnostic testing.
A Day in the Life
Your day will revolve around the seamless operation of the urology department. You will manage all aspects of patient care, from scheduling clinic appointments and specialized testing to booking surgical cases at the main campus, Faulkner Hospital, or other ambulatory sites. A significant portion of your time will be spent navigating the EPIC electronic medical record system to document care, monitor in-basket messages, and route prescription or imaging requests.
You will act as a trusted advocate for patients, triaging calls, addressing concerns in a time-sensitive manner, and communicating procedure preparation instructions. Additionally, you will serve as the practice's primary repository of information, ensuring that patient notes, pathology reports, and radiology results are distributed correctly to referring physicians in compliance with HIPAA guidelines. The role demands a high level of organization to prioritize tasks, manage the surgeon's radiology queue, and coordinate billing authorizations.
Location & Schedule
This is a fully on-site role located in Boston, MA (Francis St area). Please note that parking is not available; public transit is the recommended mode of transportation.
Schedule: Monday – Friday, 8:30 AM – 5:00 PM
Application Instructions
Candidates must possess a High School Diploma or GED. A Bachelor's degree is preferred, though equivalent work experience will be considered. Prior administrative experience in a healthcare setting is a plus. Please apply with your resume highlighting your experience with EPIC, Microsoft Office, and patient care coordination.
Work location
Work model: On-site
Mayor's Walk, Beacon Hill, Boston, Suffolk County, Massachusetts, 02108, United States
Boston, Massachusetts
Key Responsibilities
- check_circleDocument patient information and manage electronic medical records in EPIC
- check_circleDistribute patient notes, pathology reports, and radiology results to referring physicians
- check_circleMaintain EPIC in-basket messages and monitor prescription or imaging requests
- check_circlePrepare for weekly clinics by organizing medical record needs according to physician preferences
- check_circleManage patient care including scheduling appointments, surgical cases, and diagnostic testing
- check_circleManage prior authorizations by placing surgeon cases in the centralized billing calendar
- check_circleTriage incoming patient calls and direct medical inquiries to appropriate clinical staff
- check_circleCommunicate procedure preparation instructions to patients via multiple channels
- check_circleServe as liaison between patients, colleagues, and hospital departments
Requirements
- verifiedMinimum High School Diploma or GED
- verifiedBachelor's degree preferred
- verifiedKnowledge of Microsoft Outlook, Word, Excel, and PowerPoint
- verifiedAbility to read, write and articulate in English
Nice to Have
Bachelor's degree. Prior administrative experience in a health care setting.
Similar Job Opportunities
Revenue Cycle Representative (Hybrid)
University of Iowa Research • Iowa City, Iowa
Not Disclosedarrow_forward
Admin Services Coordinator - Pediatric Cardiology
University of Iowa Research • Iowa City, Iowa
Not Disclosedarrow_forward
Practice Manager
Harbor Health Services, Inc. • Boston, Massachusetts
$75k-100karrow_forward
Skills, education and keywords
Skills: Epic, Outlook, Word, Excel, Powerpoint, Patient Gateway.
Education: Minimum High School Diploma or GED is required; Bachelor's degree preferred; equivalent work experience will be considered.
Frequently asked questions about Medical Administrative Assistant at Complete Staffing Solutions
What does a Medical Administrative Assistant at Complete Staffing Solutions do?expand_more
In this Medical Administrative Assistant at Complete Staffing Solutions role, you will document patient information and manage electronic medical records in epic; distribute patient notes, pathology reports, and radiology results to referring physicians; maintain epic in-basket messages and monitor prescription or imaging requests; and prepare for weekly clinics by organizing medical record needs according to physician preferences.
What are the requirements for this Medical Administrative Assistant role?expand_more
To qualify for the Medical Administrative Assistant at Complete Staffing Solutions position, applicants should have: Minimum High School Diploma or GED; Bachelor's degree preferred; Knowledge of Microsoft Outlook, Word, Excel, and PowerPoint; and Ability to read, write and articulate in English.
Where is the Medical Administrative Assistant role at Complete Staffing Solutions located?expand_more
Medical Administrative Assistant at Complete Staffing Solutions is based in Mayor's Walk, Beacon Hill, Boston, Suffolk County, Massachusetts, 02108, United States. This is a on-site role.
Is this Medical Administrative Assistant job remote, hybrid, or on-site?expand_more
Complete Staffing Solutions has listed this Medical Administrative Assistant role as on-site.
How much experience is required for this Medical Administrative Assistant role?expand_more
Candidates for Medical Administrative Assistant at Complete Staffing Solutions should have mid level.
What skills do you need for the Medical Administrative Assistant role at Complete Staffing Solutions?expand_more
Key skills for Medical Administrative Assistant at Complete Staffing Solutions include Epic; Outlook; Word; Excel; Powerpoint; and Patient Gateway.
What education is required for Medical Administrative Assistant at Complete Staffing Solutions?expand_more
Educational requirements for this role: Minimum High School Diploma or GED is required; and Bachelor's degree preferred; equivalent work experience will be considered.
What category does the Medical Administrative Assistant role belong to?expand_more
Medical Administrative Assistant at Complete Staffing Solutions is part of the healthcare & nursing job category on Recrutus.
About Complete Staffing Solutions
Complete Staffing Solutions operates as a national staffing and recruiting agency headquartered in Marlboro, Massachusetts. For over 25 years, the firm has assisted organizations ranging from mid-market enterprises to Fortune 500 companies in securing top talent through direct hire, temp-to-hire, and contract placement services. The company specializes in placing professionals across multiple disciplines, including Healthcare, Finance & Accounting, Engineering, IT, Legal, and Administrative roles at levels spanning from entry-level to C-Suite positions.
The agency differentiates its operations by organizing teams according to industry, assignment type, and location. This structure ensures that each search is managed by a recruiter with specific expertise in the relevant field, eliminating the use of generalists or mid-process hand-offs. This focused approach supports a track record of more than 50,000 placements and partnerships with over 35,000 companies, with the majority of roles filled within five to ten business days.
While maintaining a national footprint, the company maintains physical offices in Connecticut, Rhode Island, Massachusetts, New York, and Florida to serve clients across the United States. Complete Staffing Solutions aims to build long-term partnerships rather than simply filling vacancies, delivering specialized recruitment execution from the initial consultation through final placement.
Browse more roles: All Complete Staffing Solutions jobs, healthcare & nursing jobs on Recrutus.