Manager of Operations
Not Disclosed•Full-TimeOn-site
location_onMonroe Harbor, 400, East Monroe Street, Jewelers Row, Loop, Chicago, South Chicago Township, Cook County, Illinois, 60603, United States
About Sally
Sally's mission is to be the most trusted vehicle and service provider for professional drivers. We operate a large fleet of vehicles that we provide to rideshare, last mile, and taxi drivers on a flexible basis. We invest heavily in our technology and our people to deliver best-in-class service to our customers.
About the Role
The Manager of Branch Operations serves as the operational backbone of a Sally location, owning the full day-to-day performance of the site. This role is responsible for leading frontline and Customer Experience teams, driving rental workflows, ensuring fleet compliance, and maintaining high service standards. The Site Lead acts as the primary escalation point for both employees and customers, resolving complex issues professionally and efficiently.
Success in this role is defined by high vehicle utilization, strong launch execution, fast resolution of customer issues, and a well-run site that consistently delivers a reliable, professional customer experience. You will partner closely with Service & Repair teams to ensure vehicle readiness and minimize downtime, while also overseeing office operations, facilities coordination, and vendor relationships.
Hiring Process
To apply, please upload your resume in PDF or DOCX format to autofill your application and save time.
Work location
Work model: On-site
Monroe Harbor, 400, East Monroe Street, Jewelers Row, Loop, Chicago, South Chicago Township, Cook County, Illinois, 60603, United States
Chicago, Illinois
Key Responsibilities
- check_circleOwn day-to-day site operations ensuring efficient, safe, and compliant rental execution
- check_circleLead rental workflows including vehicle launches, returns, swaps, repossessions, and customer inquiries
- check_circleMonitor and drive site-level metrics including utilization, launch performance, and customer satisfaction
- check_circleEnsure timely capture of accident information to enable efficient driver charge and claims processes
- check_circleAct as escalation point for employees and customers resolving complex issues professionally
- check_circleDeliver high-quality customer experience across phone, text, email, and in-person interactions
- check_circlePartner with Service & Repair teams to ensure vehicle readiness and minimize downtime
- check_circleIdentify process improvement opportunities and support site-level operational initiatives
- check_circleHire, train, and develop a high-performing team through coaching, performance reviews, and accountability
- check_circleManage team productivity by overseeing staffing plans, onboarding, PTO planning, and retention
- check_circleManage vehicle readiness activities ensuring cleanliness and operational availability
- check_circleOwn fleet compliance including registrations, TLC regulations, insurance, inspections, and renewals
Requirements
- verified3+ years of experience in operations, site management, office management, or customer support leadership
- verifiedExperience leading teams in fast-paced, customer-facing environments
- verifiedComfort using data and reporting tools (e.g., Google Sheets)
Benefits & Perks
check_circlePTO dayscheck_circle401kcheck_circleMedical, dental, and vision contribution planscheck_circleTeam lunches onsite
Similar Job Opportunities
Frequently asked questions about Manager of Operations at Drive Sally
What does a Manager of Operations at Drive Sally do?expand_more
Day-to-day, the Manager of Operations at Drive Sally will own day-to-day site operations ensuring efficient, safe, and compliant rental execution; lead rental workflows including vehicle launches, returns, swaps, repossessions, and customer inquiries; monitor and drive site-level metrics including utilization, launch performance, and customer satisfaction; and ensure timely capture of accident information to enable efficient driver charge and claims processes.
What are the requirements for this Manager of Operations role?expand_more
To qualify for the Manager of Operations at Drive Sally position, applicants should have: 3+ years of experience in operations, site management, office management, or customer support leadership; Experience leading teams in fast-paced, customer-facing environments; and Comfort using data and reporting tools (e.g., Google Sheets).
Where is the Manager of Operations role at Drive Sally located?expand_more
Manager of Operations at Drive Sally is based in Monroe Harbor, 400, East Monroe Street, Jewelers Row, Loop, Chicago, South Chicago Township, Cook County, Illinois, 60603, United States. This is a on-site role.
Is this Manager of Operations job remote, hybrid, or on-site?expand_more
Drive Sally has listed this Manager of Operations role as on-site.
How much experience is required for this Manager of Operations role?expand_more
Manager of Operations at Drive Sally typically requires 3+ years of relevant experience at the mid level level.
What skills do you need for the Manager of Operations role at Drive Sally?expand_more
Key skills for Manager of Operations at Drive Sally include Google Sheets.
What category does the Manager of Operations role belong to?expand_more
Manager of Operations at Drive Sally is part of the customer services job category on Recrutus.
About Drive Sally
Drive Sally operates within the motor vehicle manufacturing sector with its headquarters located in New York. The company functions as a provider of vehicles and related services specifically tailored for professional rideshare drivers. Its core offering involves supplying vehicles on a flexible basis to support drivers in the on-demand transportation economy. The organization utilizes data derived from its fleet, driver activities, and public APIs to guide operational strategies and business decisions. This data-driven methodology is designed to encourage safe driving practices, lower insurance expenses, and optimize the utility of the company's assets. By focusing on efficient vehicle usage and informed management, Drive Sally aims to assist drivers in improving their performance and earnings potential within the transportation industry.
Browse more roles: All Drive Sally jobs, customer services jobs on Recrutus.