Lead Medical Assistant
Not Disclosed•Full-TimeOn-site
location_on16th Avenue South, Nashville, Davidson County, Middle Tennessee, Tennessee, 37212, United States
CenterWell Senior Primary Care, a leading healthcare services business within Humana, provides proactive, preventive care to seniors. Our unique care model focuses on personalized experiences, taking time to listen, learn, and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists, and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.
CenterWell is the largest provider of senior-focused primary care, a leading provider of home healthcare, and a leading integrated home delivery, specialty, hospice, and retail pharmacy. We are focused on whole health and addressing the physical, emotional, and social wellness of our patients.
The Lead Medical Assistant serves as the first contact for patient care, blending clinical responsibilities with advanced administrative leadership. In this role, you will assume ownership of specialized operational and customer support responsibilities that require independent initiative and judgment. You will collaborate closely with Physicians and Advanced Practice Providers to deliver direct patient care, discussing symptoms, obtaining vital signs, administering medications and vaccines, performing phlebotomy, and collecting specimens.
Beyond clinical duties, you will lead the daily priorities of an administrative work group and manage external vendors. This includes coordinating work activities, monitoring progress toward schedules and goals, and overseeing the work of other Medical Assistants. As a leader, you will contribute to process improvement, deliver in-depth training, and provide advanced guidance and mentoring to your team. You will be the primary administrative owner of key processes, ensuring the smooth operation of your care center.
As part of our hiring process, we utilize HireVue, an interviewing technology designed to enhance our decision-making ability. This platform allows us to connect with you and gather valuable information regarding your relevant skills and experience at a time that best fits your schedule.
Please note that this role is patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected, you will be required to undergo TB screening.
Humana is an Equal Opportunity Employer. It is our policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. We take affirmative action to employ and advance individuals with disabilities or protected veteran status, basing all employment decisions only on valid job requirements.
Work model: On-site
16th Avenue South, Nashville, Davidson County, Middle Tennessee, Tennessee, 37212, United States
Nashville, Tennessee
1+ years MA experience in PCO center; Value Based Care experience including knowledge of HEDIS, CPT/ICD coding, and CAHPS/HOS Patient Experience; Bilingual proficiency in English and Spanish (must pass proficiency exam prior to foreign language communication)
Skills: Phlebotomy, Medication Administration, Vaccine Administration, CPR, Hedis, CPT Coding, Icd Coding, Cahps, Hos, Spanish.
Education: High school diploma or equivalent required.
