IT Support Specialist II
Not Disclosed•Full-TimeHybrid
location_onScottsdales Dentist, 8440, East McDonald Drive, Scottsdale, Maricopa County, Arizona, 85250, United States
About the Team
As part of the Information Technology department at Southwest Medical Imaging, the IT Support Services team ensures the seamless operation of technology infrastructure for both internal staff and external users. The team is dedicated to providing superior customer service and maintaining the reliability of critical business and healthcare applications in a fast-paced medical environment.
About the Role
The IT Support Specialist II serves as a vital link between complex technology and the medical professionals who rely on it. In this role, you will provide first and second-level technical support, handling incident requests via phone queues and electronic ticketing systems. You will troubleshoot complex software problems, resolve conflicts between applications and hardware, and support a wide range of devices including desktops, laptops, tablets, and printers.
Your day-to-day involves building rapport with staff and physicians, assessing technical issues, and guiding users through resolutions. You will also be responsible for documenting the problem-solving process, developing knowledge base articles, and delivering IT training to end users. This position requires a high degree of adaptability, as you will often need to work around medical office hours, including nights and weekends, to ensure zero downtime for critical systems.
Location and Work Model
This is a full-time, non-exempt position based in the Phoenix area. While the role is primarily in-office, occasional work-from-home days are available. Travel within the Phoenix area for onsite work is required. A current and valid driver's license with reliable transportation is necessary to fulfill these onsite duties.
Hiring Process
Candidates selected for an interview will be contacted directly by the IT Support Services Manager. The process typically includes a review of qualifications followed by a discussion regarding technical capabilities and cultural fit within the medical imaging environment.
Our Culture and Benefits
Southwest Medical Imaging is committed to supporting its employees with a comprehensive benefits package. This includes medical, dental, and vision coverage, along with Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). We offer a 401(k) retirement plan, paid time off, and six paid company holidays plus floating holidays. Additional perks include a Tuition Reimbursement program, Leadership Mentoring Opportunities, and a Pet Discount Program. We also provide Company Paid Basic Life & AD&D Insurance, as well as voluntary life and disability options.
Work location
Work model: Hybrid
Scottsdales Dentist, 8440, East McDonald Drive, Scottsdale, Maricopa County, Arizona, 85250, United States
Scottsdale, Arizona
Key Responsibilities
- check_circleAnswer technical trouble calls via phone, face-to-face, and email from staff and physicians
- check_circleKeep customers informed on request status and perform post-resolution follow-ups
- check_circleRecord, track, and document the help desk problem-solving process and actions taken
- check_circlePresent formal and informal IT training and assistance to customers
- check_circleDevelop best practice guidelines and knowledge base articles for end users
- check_circleProvide first and second level support for computer hardware, software, and networks
- check_circleTroubleshoot complex software problems including application and operating system faults
- check_circleEnforce security and privacy requirements on user software and network environments
- check_circleAssess requests, attempt resolution, or refer issues to appropriate personnel
Requirements
- verifiedMinimum of 2 years in a business IT support tier 1
- verifiedDesktop hardware repair experience including personal computers and printers
- verifiedExperience with modern Windows Operating systems and Apple OS
- verifiedCurrent and valid driver's license with reliable transportation
Nice to Have
Experience using an IT ticketing solution (Remedy, ServiceNow, Service Desk, etc.), previous experience in Healthcare Information Systems (PACS, RIS), experience managing users, groups, and computers in Active Directory, knowledge in supporting mobile technologies including cell phones and laptop encryption, certifications relating to helpdesk or desktop support (A+, Net+, MCP, or MCDST), experience in maintaining asset inventory, experience with adhering to ITIL standards (incident and change management), and experience working in a 24x7 zero downtime IT environment.
Benefits & Perks
check_circleMedical, Dental & Vision Coveragecheck_circleHealth Savings Accounts (HSA) available with high-deductible plancheck_circleFlexible Spending Accounts (FSA)check_circleDependent Care Reimbursement Accounts (DCRA)Employee Assistance Program (EAP) available with Health plan enrollment
Similar Job Opportunities
Frequently asked questions about IT Support Specialist II at Southwest Medical Imaging, LTD
What does a IT Support Specialist II at Southwest Medical Imaging, LTD do?expand_more
A IT Support Specialist II at Southwest Medical Imaging, LTD is responsible for the following: Answer technical trouble calls via phone, face-to-face, and email from staff and physicians; Keep customers informed on request status and perform post-resolution follow-ups; Record, track, and document the help desk problem-solving process and actions taken; and Present formal and informal IT training and assistance to customers.
What are the requirements for this IT Support Specialist II role?expand_more
Southwest Medical Imaging, LTD is looking for candidates who meet the following requirements: Minimum of 2 years in a business IT support tier 1; Desktop hardware repair experience including personal computers and printers; Experience with modern Windows Operating systems and Apple OS; and Current and valid driver's license with reliable transportation.
Where is the IT Support Specialist II role at Southwest Medical Imaging, LTD located?expand_more
IT Support Specialist II at Southwest Medical Imaging, LTD is based in Scottsdales Dentist, 8440, East McDonald Drive, Scottsdale, Maricopa County, Arizona, 85250, United States. This is a hybrid role.
Is this IT Support Specialist II job remote, hybrid, or on-site?expand_more
Southwest Medical Imaging, LTD has listed this IT Support Specialist II role as hybrid.
How much experience is required for this IT Support Specialist II role?expand_more
IT Support Specialist II at Southwest Medical Imaging, LTD typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the IT Support Specialist II role at Southwest Medical Imaging, LTD?expand_more
Key skills for IT Support Specialist II at Southwest Medical Imaging, LTD include Windows; Apple Os; Remedy; Servicenow; Service Desk; Pac; Ris; and Active Directory.
What category does the IT Support Specialist II role belong to?expand_more
IT Support Specialist II at Southwest Medical Imaging, LTD is part of the it job category on Recrutus.
About Southwest Medical Imaging, LTD
Southwest Medical Imaging, LTD operates within the hospitals and health care industry from its headquarters in Scottsdale, AZ. The organization is owned and managed by board-certified and fellowship-trained radiologists who prioritize clinical excellence and patient well-being. For more than four decades, the company has maintained a focus on advanced technology, innovation, and research to support its mission. The operational model ensures that patient care drives all business decisions rather than the reverse, fostering high standards of behavior and professional conduct.
The company serves patients and referring physicians by delivering comprehensive medical imaging services. This approach is designed to provide an impeccable level of care to individuals while offering equally high-quality service to medical professionals. The team remains committed to creating a positive experience for every individual seeking diagnostic services. For those seeking additional details or wishing to locate a facility, the organization directs inquiries to its official website at www.esmil.com.
Browse more roles: All Southwest Medical Imaging, LTD jobs, it jobs on Recrutus.