The IT Support Specialist II role within the Information Technology department provides second-level technical assistance for desktop hardware, peripherals, and business applications in a healthcare setting. Key responsibilities include troubleshooting complex software and hardware issues, managing incident requests via phone and ticketing systems, and delivering user training while maintaining security standards. The position requires occasional travel within the Phoenix area and flexibility to work outside standard business hours. This opportunity appeals to candidates seeking professional growth through leadership mentoring and tuition reimbursement, supported by a comprehensive benefits package including health coverage and retirement plans. The work arrangement is primarily in-office with occasional remote days.