IT Support Specialist
Not Disclosed•Full-TimeOn-site
location_onDinner Key Marina, 3400, Pan American Drive, Dinner Key, Miami, Miami-Dade County, Florida, 33133, United States
About the Role
The IT Support Specialist serves as the vital first line of response for the school's technology ecosystem, ensuring seamless operations for students, faculty, and staff. This position is dedicated to resolving technical issues, maintaining software and hardware, and fostering a culture of ethical and responsible technology use across the campus.
Working closely with the Technology Department, you will facilitate operational procedures by creating and supporting data-driven processes within the school's information systems. Your work ensures that every technical issue is thoroughly resolved and that all components remain fully operational, directly supporting the school's mission to provide a high-quality educational environment.
Day in the Life
You will manage a dynamic flow of support tickets received via a ticketing system, walk-up requests, phone, and email. Your day involves troubleshooting complex technical faults, diagnosing root causes, and providing timely, accurate feedback to users. A significant portion of your time will be spent supporting the school's 1:1 laptop program, including imaging faculty and student devices, replacing parts, and delivering computers promptly.
Beyond immediate troubleshooting, you will contribute to the daily maintenance of the school's infrastructure and build a knowledge base of common resolutions to empower users. You will also conduct end-user training on IT capabilities as needed and collaborate across campuses to uphold a "one school" approach to technology integration.
Hiring Process
Candidates will be evaluated based on their problem-solving abilities, communication skills, and alignment with the school's values. The selection process focuses on identifying individuals who are self-motivated, customer-oriented, and committed to upholding the ideas of Ransom Everglades School.
Equal Opportunity
Ransom Everglades School is an equal opportunity employer committed to diversity and inclusion. We value the unique perspectives that individuals from all backgrounds bring to our community and strive to maintain constructive working relationships with everyone inside and outside the school.
Work location
Work model: On-site
Dinner Key Marina, 3400, Pan American Drive, Dinner Key, Miami, Miami-Dade County, Florida, 33133, United States
Miami, Florida
Key Responsibilities
- check_circleMaintain statistics and dashboard reporting of the Help Desk ticketing system
- check_circleConduct end-user training on IT capabilities as needed
- check_circlePromote ethical and responsible use of technology for all school users
- check_circleServe as first line of response for technical issues regarding laptops, software, and hardware
- check_circleManage multiple support tickets concurrently while troubleshooting and diagnosing faults
- check_circleMonitor outstanding problems and consult third-party vendors for resolution
- check_circleSupport the upkeep of the school's 1:1 laptop program including imaging and repairs
- check_circleBuild a knowledge base of common support resolutions for users to reference
Requirements
- verifiedBachelor's degree in Information Technology, Computer Science, or related field
Similar Job Opportunities
Skills, education and keywords
Education: Bachelor's degree in Information Technology, Computer Science, or related field required.
Frequently asked questions about IT Support Specialist at Miller Legg
What does a IT Support Specialist at Miller Legg do?expand_more
A IT Support Specialist at Miller Legg is responsible for the following: Maintain statistics and dashboard reporting of the Help Desk ticketing system; Conduct end-user training on IT capabilities as needed; Promote ethical and responsible use of technology for all school users; and Serve as first line of response for technical issues regarding laptops, software, and hardware.
What are the requirements for this IT Support Specialist role?expand_more
Miller Legg is looking for candidates who meet the following requirements: Bachelor's degree in Information Technology, Computer Science, or related field.
Where is the IT Support Specialist role at Miller Legg located?expand_more
IT Support Specialist at Miller Legg is based in Dinner Key Marina, 3400, Pan American Drive, Dinner Key, Miami, Miami-Dade County, Florida, 33133, United States. This is a on-site role.
Is this IT Support Specialist job remote, hybrid, or on-site?expand_more
Miller Legg has listed this IT Support Specialist role as on-site.
How much experience is required for this IT Support Specialist role?expand_more
Candidates for IT Support Specialist at Miller Legg should have mid level.
What education is required for IT Support Specialist at Miller Legg?expand_more
Educational requirements for this role: Bachelor's degree in Information Technology, Computer Science, or related field required.
What category does the IT Support Specialist role belong to?expand_more
IT Support Specialist at Miller Legg is part of the it job category on Recrutus.