IT Service Desk Technician Tier 1 - Remote/Hybrid
Not Disclosed•Full-TimeHybrid
location_on1769, San Jacinto Street, Downtown, Houston, Harris County, Texas, 77002, United States
Who Are We?
FLAGLER TECHNOLOGIES MSP Team is more than just an IT support provider; we are a team committed to delivering exceptional service while fostering growth and development within our ranks. Our mission is to empower the next generation of IT professionals by creating opportunities for leadership and career advancement. When you join us, you become part of a team that is as invested in your success as we are in providing top-tier support to our clients.
What Does a Typical Day Look Like?
As an IT Service Desk Technician Tier 1, you will serve as the first point of contact for clients experiencing technical issues. You will work directly with end users via phone, email, or chat to create tickets, troubleshoot, and resolve common issues. When needed, you will escalate more complex problems to Tier 2 technicians.
This role is primarily remote, with the expectation of occasional onsite visits to client locations for support, project work, and related activities. You will collaborate with senior technicians and team leads to learn and grow in your role, documenting all work thoroughly in our ticketing system.
Application Process
We will reach out if your qualifications match the role. Please do not call or email for application updates so our team can stay focused on supporting our clients.
Work location
Work model: Hybrid
1769, San Jacinto Street, Downtown, Houston, Harris County, Texas, 77002, United States
Houston, Texas
Key Responsibilities
- check_circleTroubleshoot PCs, printers, and networking endpoints
- check_circleReset passwords and resolve account access issues in Active Directory and Office 365
- check_circleDocument all support activities thoroughly in the ticketing system
- check_circlePerform occasional onsite visits to client locations for support and project work
- check_circleCollaborate with senior technicians to resolve escalated technical issues
- check_circleAssist with MFA setup and standard application installations
Requirements
- verified2–4 years of IT Help Desk or related technical support experience
- verifiedIntermediate troubleshooting of Windows and/or Mac systems
- verifiedFamiliarity with Microsoft 365 Administration
- verifiedFamiliarity with Server Administration
- verifiedClear written and verbal communication skills
- verifiedCompTIA A+, Network+, or equivalent certification preferred
- verifiedPersonal cellphone for MFA
- verifiedReliable internet connection
Nice to Have
IT-related coursework or certifications (CompTIA A+, Network+, or equivalent). Previous MSP or Help Desk experience.
Benefits & Perks
check_circle3 Weeks of Paid Time Off (combined vacation and sick time)check_circleHealthcare Options with 75% of premium coveredcheck_circleDental & Vision Insurancecheck_circleGroup Life Insurancecheck_circle401(k) with up to 4% company match and immediate vestingcheck_circleTraining & Certification Reimbursementcheck_circleCompany-Provided Computer & Peripheralscheck_circleMonthly Mobile Phone Stipend
Similar Job Opportunities
Frequently asked questions about IT Service Desk Technician Tier 1 - Remote/Hybrid at Flagler Technologies
What does a IT Service Desk Technician Tier 1 - Remote/Hybrid at Flagler Technologies do?expand_more
In this IT Service Desk Technician Tier 1 - Remote/Hybrid at Flagler Technologies role, you will troubleshoot pcs, printers, and networking endpoints; reset passwords and resolve account access issues in active directory and office 365; document all support activities thoroughly in the ticketing system; and perform occasional onsite visits to client locations for support and project work.
What are the requirements for this IT Service Desk Technician Tier 1 - Remote/Hybrid role?expand_more
To qualify for the IT Service Desk Technician Tier 1 - Remote/Hybrid at Flagler Technologies position, applicants should have: 2–4 years of IT Help Desk or related technical support experience; Intermediate troubleshooting of Windows and/or Mac systems; Familiarity with Microsoft 365 Administration; Familiarity with Server Administration; Clear written and verbal communication skills; and CompTIA A+, Network+, or equivalent certification preferred.
Where is the IT Service Desk Technician Tier 1 - Remote/Hybrid role at Flagler Technologies located?expand_more
IT Service Desk Technician Tier 1 - Remote/Hybrid at Flagler Technologies is based in 1769, San Jacinto Street, Downtown, Houston, Harris County, Texas, 77002, United States. This is a hybrid role.
Is this IT Service Desk Technician Tier 1 - Remote/Hybrid job remote, hybrid, or on-site?expand_more
Flagler Technologies has listed this IT Service Desk Technician Tier 1 - Remote/Hybrid role as hybrid.
How much experience is required for this IT Service Desk Technician Tier 1 - Remote/Hybrid role?expand_more
IT Service Desk Technician Tier 1 - Remote/Hybrid at Flagler Technologies typically requires 2–4 years of relevant experience at the mid level level.
What skills do you need for the IT Service Desk Technician Tier 1 - Remote/Hybrid role at Flagler Technologies?expand_more
Key skills for IT Service Desk Technician Tier 1 - Remote/Hybrid at Flagler Technologies include Active Directory; Office 365; Microsoft 365 Administration; Server Administration; Comp Tia A+; and Network+.
What category does the IT Service Desk Technician Tier 1 - Remote/Hybrid role belong to?expand_more
IT Service Desk Technician Tier 1 - Remote/Hybrid at Flagler Technologies is part of the it job category on Recrutus.
About Flagler Technologies
Flagler Technologies operates within the IT Services and IT Consulting industry, based in Boca Raton, Florida. The firm addresses the rapid pace of technological complexity and shifting competitive landscapes faced by modern organizations. Many enterprises view technology merely as a cost center, which often leads to interpreting market changes as sources of stress rather than opportunity. Flagler Technologies challenges this perspective by positioning technology as an integrated force multiplier designed to drive growth and resilience.
The company serves businesses seeking to navigate disruptive transformation through outcome-oriented solutions. Their team consists of experienced professionals who apply a pioneering spirit to help clients tackle complex challenges. Rather than focusing on threats, Flagler Technologies guides organizations in identifying potential opportunities within new business models, emerging technologies, and evolving market dynamics. This approach enables clients to convert disruptive forces into strategic advantages, ensuring they remain competitive against new entrants and established rivals alike.
Browse more roles: All Flagler Technologies jobs, it jobs on Recrutus.