This entry-level IT Service Desk Technician role supports the FLAGLER TECHNOLOGIES MSP team, serving as the primary point of contact for client technical issues. The position involves troubleshooting Windows and Mac systems, managing Active Directory and Office 365 accounts, and documenting all interactions within a ticketing system. While primarily remote, the role requires occasional onsite visits to client locations in Houston. The position is appealing due to a strong commitment to professional development, including training reimbursement and a clear path for career advancement. The company fosters a supportive culture that values humility and growth, offering comprehensive benefits such as healthcare coverage, a 401(k) match, and paid time off.