Hotel Guest Service Agent

About the Role

As a Front Desk Agent, you are the first point of contact for our guests, responsible for creating a warm and welcoming atmosphere from the moment they arrive. You will guide guests through the registration process, manage their accounts, and provide essential information throughout their stay to ensure a memorable experience at Harrah's/Caesars Republic.

This role is vital to our commitment to excellent customer service. You will work closely with Housekeeping, VIP Services, and Hotel Supervision to coordinate seamless operations. In the absence of a Front Desk Lead Agent, you will act as a role model for the team, providing guidance and leadership during your shift.

Team Culture & Values

We value integrity, enthusiasm, and personalized service. As a member of our team, you are expected to uphold the highest standards of conduct, representing Caesars Entertainment with pride. You will foster a positive environment by demonstrating a pleasant demeanor at all times and encouraging your colleagues to do the same.

Working Environment

This position requires active engagement in a dynamic, public-facing environment. You will be on your feet for extended periods, navigating the property to assist guests and manage front desk operations. The role involves interacting with a diverse range of guests, including those who may be demanding, requiring patience and strong communication skills. The environment can be noisy and may include exposure to tobacco products in public areas.

Application Process

Candidates must possess a High School Diploma or equivalent and have at least six months of experience in a hotel front desk or customer service role. Fluency in English and the ability to type at least 35 words per minute are required. Please ensure your application highlights your experience with guest relations and your ability to handle complex situations with integrity.