Helpdesk Support Specialist

About the Role

This is a unique opportunity to kickstart your IT career within a white-glove helpdesk support environment at a highly respected organization. The technology you will support powers critical operations for healthcare professionals and emergency responders. This fully on-site role is designed for individuals early in their IT journey who possess relevant technical knowledge and seek hands-on experience in a structured, professional setting with long-term growth potential.

You will serve as the first point of contact for internal users, delivering high-touch, polished support. Your day will involve troubleshooting basic hardware, software, and connectivity issues while managing Windows workstations and Office 365 environments. Beyond technical fixes, you will play a key role in the employee lifecycle by assisting with onboarding and offboarding tasks, including account setup and equipment preparation. Every interaction will be handled with professionalism, ensuring users feel supported and valued.

About the Company

TEKsystems is a partner in transformation, helping clients activate ideas and solutions to seize new opportunities. As a team of 80,000 strong, we work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services and Talent Services, we collaborate with progressive leaders to drive change.

We are a leading provider of business and technology services that accelerates business transformation. Our expertise in strategy, design, execution, and operations unlocks business value through a range of solutions. We are strategic thinkers and hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We are building tomorrow by delivering business outcomes and making positive impacts in our global communities.

Hiring Process & Application

This position is anticipated to close on June 9, 2026. By applying, you acknowledge that your application may be reviewed using Artificial Intelligence (AI) tools to support sourcing, screening, and evaluation; however, final hiring decisions are made by our human team.

Equal Opportunity & Legal

TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to fostering a diverse and inclusive workplace.

San Francisco Fair Chance Ordinance: For positions located in San Francisco, we consider qualified applicants with arrest and conviction records.

Massachusetts: It is unlawful to require or administer a lie detector test as a condition of employment.

AI Usage: We utilize AI to assist in our hiring process, but human oversight remains central to our decision-making.

Work location

Work model: On-site

40, Kent Road, Village of Wappingers Falls, Town of Wappinger, Dutchess County, New York, 12590, United States

Village of Wappingers Falls, New York

Key Responsibilities

check_circleProvide first-level, white-glove helpdesk support to internal users
check_circleTroubleshoot basic hardware, software, and connectivity issues
check_circleSupport Windows workstations, Office 365, email, and user accounts
check_circleAssist with onboarding and offboarding tasks including account setup and equipment preparation
check_circleLog, track, and update tickets in a ticketing system
check_circleEscalate issues appropriately to higher-level support teams
check_circleDeliver professional, polished, user-facing support at all times

Requirements

verifiedIT coursework or associate degree in IT, OIT, or related field
verifiedEntry-level helpdesk, IT support, internship, or technical experience
verifiedFoundational understanding of desktop and helpdesk support concepts
verifiedAbility to work on-site in Wappingers Falls, NY, five days per week

Nice to Have

IT certifications (CompTIA A+, Google IT Support, etc.), experience with a ticketing system, exposure to professional, corporate, or regulated IT environments.

Benefits & Perks

check_circleMedical, dental, and vision insurancecheck_circleCritical Illness, Accident, and Hospital insurancecheck_circle401(k) Retirement Plan with pre-tax and Roth post-tax contributionscheck_circleLife Insurance including Voluntary Life and AD&D for employee and dependentsShort and long-term disability insurance

Skills, education and keywords

Skills: Windows, Office 365, Comp Tia A+, Google It Support.

Education: Associate degree in IT, OIT, or related field (or equivalent experience).

Frequently asked questions about Helpdesk Support Specialist at Wisconsin Department of Children and Families

What does a Helpdesk Support Specialist at Wisconsin Department of Children and Families do?expand_more

Day-to-day, the Helpdesk Support Specialist at Wisconsin Department of Children and Families will provide first-level, white-glove helpdesk support to internal users; troubleshoot basic hardware, software, and connectivity issues; support windows workstations, office 365, email, and user accounts; and assist with onboarding and offboarding tasks including account setup and equipment preparation.

What are the requirements for this Helpdesk Support Specialist role?expand_more

To qualify for the Helpdesk Support Specialist at Wisconsin Department of Children and Families position, applicants should have: IT coursework or associate degree in IT, OIT, or related field; Entry-level helpdesk, IT support, internship, or technical experience; Foundational understanding of desktop and helpdesk support concepts; and Ability to work on-site in Wappingers Falls, NY, five days per week.

Where is the Helpdesk Support Specialist role at Wisconsin Department of Children and Families located?expand_more

Helpdesk Support Specialist at Wisconsin Department of Children and Families is based in 40, Kent Road, Village of Wappingers Falls, Town of Wappinger, Dutchess County, New York, 12590, United States. This is a on-site role.

Is this Helpdesk Support Specialist job remote, hybrid, or on-site?expand_more

Wisconsin Department of Children and Families has listed this Helpdesk Support Specialist role as on-site.

How much experience is required for this Helpdesk Support Specialist role?expand_more

Candidates for Helpdesk Support Specialist at Wisconsin Department of Children and Families should have entry level.

What skills do you need for the Helpdesk Support Specialist role at Wisconsin Department of Children and Families?expand_more

Key skills for Helpdesk Support Specialist at Wisconsin Department of Children and Families include Windows; Office 365; Comp Tia A+; and Google It Support.

What education is required for Helpdesk Support Specialist at Wisconsin Department of Children and Families?expand_more

Educational requirements for this role: Associate degree in IT, OIT, or related field (or equivalent experience).

What category does the Helpdesk Support Specialist role belong to?expand_more

Helpdesk Support Specialist at Wisconsin Department of Children and Families is part of the it job category on Recrutus.