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  1. Home
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  3. it
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  5. Entry Level/Technical Support Specialist
Wisconsin Department of Children and Families logo

Entry Level/Technical Support Specialist

Not Disclosed•ContractorOn-site

location_on40, Kent Road, Village of Wappingers Falls, Town of Wappinger, Dutchess County, New York, 12590, United States

Apply Now

About the Role

This is a hands-on opportunity designed for individuals launching their IT careers. As an Entry-Level IT Support Specialist, you will serve as the first point of contact for internal users, field technicians, and customers, ensuring enterprise systems remain operational. The role offers significant exposure to enterprise tools and technologies, providing a foundation for ongoing learning and long-term professional growth within a dynamic support environment.

You will work directly with desktops, laptops, mobile devices, and peripherals, troubleshooting hardware, software, and connectivity issues. Beyond technical resolution, you will play a key role in the employee lifecycle by assisting with onboarding and offboarding processes, including account setup and equipment provisioning. The position emphasizes a professional, customer-focused approach to delivering support across the organization.

About the Team

TEKsystems is a partner in transformation, helping clients activate ideas and solutions to navigate a new world of opportunity. As a team of 80,000 strong, we work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services and Talent Services, we collaborate with progressive leaders to drive change. We are strategic thinkers and hands-on collaborators dedicated to delivering business outcomes and making positive impacts in our global communities.

Hiring Process & Application

This is a contract position based out of Wappingers Falls, NY, requiring a fully onsite schedule of 35 hours per week. Applications are accepted until the position closes on June 4, 2026. Please note that U.S. Citizenship is required due to client requirements.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Equal Opportunity & Culture

TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. We are committed to fostering an inclusive environment where diverse backgrounds are valued.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Work location

Work model: On-site

location_on

40, Kent Road, Village of Wappingers Falls, Town of Wappinger, Dutchess County, New York, 12590, United States

Village of Wappingers Falls, New York

Key Responsibilities

  • check_circleProvide first-level technical support for desktops, laptops, mobile devices, and peripherals
  • check_circleTroubleshoot hardware, software, and connectivity issues including Windows OS and Office 365
  • check_circleProvide remote support to field technicians and users across the organization
  • check_circleLog, track, and manage support tickets using ServiceNow or similar ticketing systems
  • check_circleEscalate complex technical issues to senior engineers or specialized support teams
  • check_circleAssist with onboarding and offboarding processes including account setup and equipment provisioning

Requirements

  • verifiedRecent IT certification (CompTIA A+ or Google IT Support) or recent graduation from a technology-related program
  • verifiedU.S. Citizenship required
  • verifiedAbility to work on-site five days per week

Nice to Have

Internship or previous help desk experience. Exposure to ServiceNow or other IT ticketing systems. Experience supporting remote users or working in a corporate IT environment.

Benefits & Perks

check_circleMedical, dental, and vision insurancecheck_circleCritical Illness, Accident, and Hospital insurancecheck_circle401(k) Retirement Plan with pre-tax and Roth post-tax contributionscheck_circleVoluntary Life and AD&D insurance for employee and dependentsShort and long-term disability insurance
Wisconsin Department of Children and Families logo
Company

Wisconsin Department of Children and Families

Industry

it

View company profilearrow_forwardlanguageWebsite
Quick Overview

Experience

Entry Level

Education

Recent graduation from a technology-related program or IT certification preferred

Job Type

Contractor

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Skills, education and keywords

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Education: Recent graduation from a technology-related program or IT certification preferred.

Frequently asked questions about Entry Level/Technical Support Specialist at Wisconsin Department of Children and Families

What does a Entry Level/Technical Support Specialist at Wisconsin Department of Children and Families do?expand_more
Day-to-day, the Entry Level/Technical Support Specialist at Wisconsin Department of Children and Families will provide first-level technical support for desktops, laptops, mobile devices, and peripherals; troubleshoot hardware, software, and connectivity issues including windows os and office 365; provide remote support to field technicians and users across the organization; and log, track, and manage support tickets using servicenow or similar ticketing systems.
What are the requirements for this Entry Level/Technical Support Specialist role?expand_more
To qualify for the Entry Level/Technical Support Specialist at Wisconsin Department of Children and Families position, applicants should have: Recent IT certification (CompTIA A+ or Google IT Support) or recent graduation from a technology-related program; U.S. Citizenship required; and Ability to work on-site five days per week.
Where is the Entry Level/Technical Support Specialist role at Wisconsin Department of Children and Families located?expand_more
Entry Level/Technical Support Specialist at Wisconsin Department of Children and Families is based in 40, Kent Road, Village of Wappingers Falls, Town of Wappinger, Dutchess County, New York, 12590, United States. This is a on-site role.
Is this Entry Level/Technical Support Specialist job remote, hybrid, or on-site?expand_more
Wisconsin Department of Children and Families has listed this Entry Level/Technical Support Specialist role as on-site.
How much experience is required for this Entry Level/Technical Support Specialist role?expand_more
Candidates for Entry Level/Technical Support Specialist at Wisconsin Department of Children and Families should have entry level.
What skills do you need for the Entry Level/Technical Support Specialist role at Wisconsin Department of Children and Families?expand_more
Key skills for Entry Level/Technical Support Specialist at Wisconsin Department of Children and Families include Comp Tia A+; Google It Support; Windows Os; Office 365; VPN; and Servicenow.
What education is required for Entry Level/Technical Support Specialist at Wisconsin Department of Children and Families?expand_more
Educational requirements for this role: Recent graduation from a technology-related program or IT certification preferred.
What category does the Entry Level/Technical Support Specialist role belong to?expand_more
Entry Level/Technical Support Specialist at Wisconsin Department of Children and Families is part of the it job category on Recrutus.
Recrutus

Curating the world's most innovative career opportunities. We bridge the gap between visionary talent and industry-leading companies.

Search roles by city, category, skill, or job type — explore verified US employers, salary benchmarks, and remote-friendly teams hiring nationwide.

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Job seekers
Browse jobsCompanies hiringRemote jobsJobs by locationJobs by cityJobs by categoryJobs by skillCareer guidesCareer blogSalary insights
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Top states
Jobs in TexasJobs in CaliforniaJobs in New YorkJobs in FloridaJobs in North CarolinaJobs in OhioAll states →
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Healthcare & Nursing jobsLogistics & Warehouse jobsEngineering jobsIT jobsSales jobsHospitality & Catering jobsAccounting & Finance jobs
Popular skills
CDL-A jobsExcel jobsEnglish jobsMicrosoft Office jobs
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Company
About usFAQContactPrivacy policy

Recrutus helps candidates discover roles that match their skills and helps teams reach qualified applicants faster. Browse by metro, discipline, or work style — from internships to senior leadership.

© 2026 Recrutus. All rights reserved.
Terms of serviceCookie policyAcceptable useDMCA policyEmployer termsCandidate terms
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check_circleHealth Spending Account (HSA)
check_circleTransportation benefits
check_circleEmployee Assistance Program
check_circleTime Off/Leave including PTO, Vacation, and Sick Leave

Skills Required

Comp Tia A+Google It SupportWindows OsOffice 365VPNServicenow
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