Helpdesk Analyst 1st Shift
Not Disclosed•ContractorRemote
location_onRemote
About the Role
We are seeking an experienced EHR Helpdesk Analyst to serve as a critical technical support resource for clinical and administrative users across multiple healthcare facilities. In this remote capacity, you will be the first line of defense for Epic EHR application issues, ensuring seamless operations for our healthcare partners.
Your day-to-day involves managing a high volume of ServiceNow tickets while troubleshooting complex workflow, printing, integration, and application challenges. You will collaborate closely with Clinical Informatics and Technical Support teams to resolve user access requests, account provisioning, and security needs. Beyond daily troubleshooting, you will play an active role in Epic go-lives, system upgrades, and testing activities, helping to drive stability and efficiency across our healthcare IT landscape.
Work location
Work model: Remote
Remote
Key Responsibilities
- check_circleProvide Epic EHR application support and troubleshooting
- check_circleSupport user access, account provisioning, and security requests
- check_circleManage ServiceNow tickets and ensure SLA compliance
- check_circleTroubleshoot workflow, printing, integration, and application issues
- check_circleSupport remote users, devices, and healthcare IT systems
- check_circleParticipate in Epic go-lives, upgrades, and system testing activities
- check_circleCollaborate with Clinical Informatics and Technical Support teams
Requirements
- verified2+ years of Epic EHR support experience
- verified2+ years of ServiceNow or enterprise ticketing system experience
- verified2+ years supporting EHR platforms (Epic, Cerner, Allscripts)
- verifiedHealthcare IT support experience
- verified2+ years of work experience with Epic Systems
- verified2+ years of work experience with Cerner
- verified1+ years of experience in Health Care Provider
Nice to Have
Epic Certification (EpicCare, Ambulatory, Security, Service Desk, etc.), Epic Ambulatory, Inpatient, ASAP, or HIM support experience, Epic go-live and upgrade experience, Behavioral healthcare or hospital environment experience.
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Frequently asked questions about Helpdesk Analyst 1st Shift at My3Tech
What does a Helpdesk Analyst 1st Shift at My3Tech do?expand_more
A Helpdesk Analyst 1st Shift at My3Tech is responsible for the following: Provide Epic EHR application support and troubleshooting; Support user access, account provisioning, and security requests; Manage ServiceNow tickets and ensure SLA compliance; and Troubleshoot workflow, printing, integration, and application issues.
What are the requirements for this Helpdesk Analyst 1st Shift role?expand_more
My3Tech is looking for candidates who meet the following requirements: 2+ years of Epic EHR support experience; 2+ years of ServiceNow or enterprise ticketing system experience; 2+ years supporting EHR platforms (Epic, Cerner, Allscripts); Healthcare IT support experience; 2+ years of work experience with Epic Systems; and 2+ years of work experience with Cerner.
Where is the Helpdesk Analyst 1st Shift role at My3Tech located?expand_more
Helpdesk Analyst 1st Shift at My3Tech is based in Remote. This is a remote role.
Is this Helpdesk Analyst 1st Shift job remote, hybrid, or on-site?expand_more
My3Tech has listed this Helpdesk Analyst 1st Shift role as remote.
How much experience is required for this Helpdesk Analyst 1st Shift role?expand_more
Helpdesk Analyst 1st Shift at My3Tech typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Helpdesk Analyst 1st Shift role at My3Tech?expand_more
Key skills for Helpdesk Analyst 1st Shift at My3Tech include Epic; Epiccare; Ambulatory; Security; Service Desk; Asap; Him; and Cerner.
What category does the Helpdesk Analyst 1st Shift role belong to?expand_more
Helpdesk Analyst 1st Shift at My3Tech is part of the it job category on Recrutus.