EHR Helpdesk Analyst 1st Shift
Not Disclosed•Full-TimeRemote
location_on494, East Cabarrus Street, Warehouse District, Raleigh, Wake County, North Carolina, 27601, United States
About the Role
The EHR Helpdesk Analyst serves as a critical technical support pillar for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. Working within a centralized IT Helpdesk, this role ensures the stability, reliability, and usability of systems that directly impact high-quality patient care.
As the initial point of contact for IT support issues, the Analyst bridges the gap between complex technical infrastructure and clinical staff. The position requires a proactive approach to troubleshooting complex application, account, and workflow issues, ensuring timely resolutions that minimize disruption to daily operations. Beyond technical fixes, the role involves fostering end-user satisfaction through informal training, guidance on proper Epic usage, and the maintenance of comprehensive knowledge base articles.
This is a fully remote position operating on the 1st shift (7:00 AM – 3:30 PM EST). To guarantee the continuous availability of patient care systems, the role includes availability for weekends and holidays as needed. The Analyst will collaborate closely with clinical informatics, application analysts, and technical teams during go-live support, system upgrades, and Technical Dress Rehearsals (TDRs), while strictly adhering to HIPAA, security, and IT governance policies.
Work location
Work model: Remote
494, East Cabarrus Street, Warehouse District, Raleigh, Wake County, North Carolina, 27601, United States
Raleigh, North Carolina
Key Responsibilities
- check_circleResolve complex application, account, and workflow issues for clinical and administrative staff
- check_circleManage user access, account provisioning, password resets, and security requests
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Frequently asked questions about EHR Helpdesk Analyst 1st Shift at ATASH ENTERPRISES LLC
What does a EHR Helpdesk Analyst 1st Shift at ATASH ENTERPRISES LLC do?expand_more
A EHR Helpdesk Analyst 1st Shift at ATASH ENTERPRISES LLC is responsible for the following: Resolve complex application, account, and workflow issues for clinical and administrative staff; Manage user access, account provisioning, password resets, and security requests; Deliver remote desktop support for computers, printers, mobile devices, and peripherals; and Maintain documentation, knowledge base articles, and standard operating procedures.
What are the requirements for this EHR Helpdesk Analyst 1st Shift role?expand_more
ATASH ENTERPRISES LLC is looking for candidates who meet the following requirements: Minimum of 2 years providing Epic technical support in a healthcare or clinical environment; Proficient with ServiceNow or other enterprise ticketing systems; In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts); and Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk).
Where is the EHR Helpdesk Analyst 1st Shift role at ATASH ENTERPRISES LLC located?expand_more
EHR Helpdesk Analyst 1st Shift at ATASH ENTERPRISES LLC is based in 494, East Cabarrus Street, Warehouse District, Raleigh, Wake County, North Carolina, 27601, United States. This is a remote role.