This fully remote EHR Helpdesk Analyst role supports advanced Epic electronic health record systems across thirteen state-operated behavioral healthcare facilities. The position operates on a first-shift schedule with occasional weekend and holiday coverage to ensure continuous patient care operations. Key responsibilities include troubleshooting complex application and workflow issues, managing user access and account provisioning, and maintaining service queues within ServiceNow. The role also involves providing remote desktop support, assisting with system upgrades, and collaborating with clinical informatics teams. This opportunity appeals to candidates seeking to contribute to high-quality healthcare delivery through reliable IT support. The position offers a fully remote work arrangement and emphasizes adherence to security policies while fostering a collaborative environment focused on system stability and end-user satisfaction.