Guest Services Representative - PT

About the Team

Gwinnett Place Honda is part of the Hendrick Automotive Group, a family of dealerships built on a tradition of winning and a deep commitment to the customer experience. Our team operates with a core belief that serving people is the highest form of value. We strive to be the best, not just the biggest, by treating our teammates with trust and respect while maintaining the highest standards of integrity and accountability.

About the Role

The Guest Services role is the heartbeat of our sales department, ensuring a friendly and receptive environment for every guest who walks through our doors. You will serve as the central hub for administrative functions, bridging the gap between customer needs and our sales team through accurate data recording and critical reporting.

Your day will be defined by creating a warm, positive atmosphere for guests, their families, and fellow teammates. From the moment you answer incoming calls with courtesy and professionalism to directing visitors to the appropriate department, you set the tone for their experience. You will manage essential logs, including guest services, loaner agreements, and dealer plates, while producing daily performance reports that track key metrics. Beyond the desk, you will walk the showroom hourly to offer refreshments and ensure the facility remains clean, comfortable, and safe. This role requires you to embody our Core Values, from Servant Leadership to a Passion for Winning, ensuring every interaction reflects our commitment to excellence.