Sales and Service Banker

About Santander

Santander is a global leader and innovator in the financial services industry, evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift; it's a chance for driven professionals to grow, learn, and make a real difference.

About the Role

The Sales and Service Banker serves as a trusted advisor to customers, focusing on building strong, long-lasting relationships by understanding their financial needs and goals. This role involves providing tailored solutions for banking, lending, and investment products while delivering exceptional customer service, minimizing risk, and defending against fraud.

You will proactively engage with customers to assist with various financial needs, processing teller transactions, identifying cross-sell opportunities, resolving issues, and educating them on digital banking tools. By collaborating with team members to drive branch sales targets, you will contribute to the overall success of the bank. Your day-to-day involves ensuring an elevated customer experience through personalized, seamless, and attentive service, fostering loyalty by addressing concerns and providing timely resolutions.

What We Value

We embrace a strong risk culture where all professionals are expected to take a proactive and responsible approach toward risk management. At Santander, we value and respect differences in our workforce and actively encourage everyone to apply. Your contribution matters and is recognized through a fair and competitive rewards package designed to support you, your family, and your well-being.

How to Apply

If this sounds like a role you are interested in, please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

Equal Opportunity Employer

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Work location

Work model: On-site

822, Lincoln Street, Reading, Berks County, Pennsylvania, 19601, United States

Reading, Pennsylvania

Key Responsibilities

check_circleProvide tailored banking, lending, and investment solutions to meet customer financial needs
check_circleProcess teller transactions including deposits, withdrawals, and transfers with accuracy
check_circleIdentify cross-sell opportunities to grow banking relationships through branch activities
check_circleEducate customers on digital banking tools and self-service options
check_circleEnsure compliance with regulatory requirements and defend against fraud
check_circleCollaborate with team members to achieve branch sales targets and performance goals
check_circleMaintain accurate cash drawer balances and handle cash securely

Requirements

verifiedHigh school diploma, GED, or equivalent work experience
verified12+ months experience selling products and/or services OR 6+ months experience in retail banking sales, financial services sales, or consultative relationship sales role OR 6+ months demonstrated successful Santander experience
verified6+ months customer service experience in a high volume, fast paced environment
verified6+ months cash handling experience
verifiedLegally authorized to work in the United States without sponsorship
verifiedComputer proficiency and basic math skills
verifiedProficient in using digital tools and technology
verifiedAbility to work branch hours including weekends and evenings

Nice to Have

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. Experience in Microsoft Office products.

Benefits & Perks

check_circleBenefits designed to support you, your family and your well-being, now and into the future

Company

Santander US

Industry

Financial Services

Headquarters

Boston, MA

Helping people, businesses and communities prosper

Santander US operates as a diversified financial services firm headquartered in Boston, Massachusetts. The organization employs approximately 11,000 staff members and manages $215 billion in assets while serving a customer base of 5 million individuals and businesses. Its core mission focuses on enabling prosperity for clients across the United States through a multi-faceted operational structure. This includes Santander Bank, N.A., which provides retail and commercial banking services throughout the U.S. northeast, and Santander Consumer USA Holdings Inc., a consumer finance unit based in Dallas, Texas. Additional offerings include private banking services via Banco Santander International in Miami, alongside investment banking and markets operations conducted through a New York branch and Santander Investment Securities, Inc. The entity functions as the U.S. division of Banco Santander S.A., a major retail and commercial bank founded in Spain. This parent organization maintains a significant footprint across ten core markets in Europe and the Americas. Santander US leverages this global network to deliver comprehensive financial solutions, ensuring stability and growth opportunities for its extensive clientele within the American market.

Skills, education and keywords

Skills: Microsoft Office.

Education: High school diploma or GED required; Bachelor's degree in related field preferred.

Frequently asked questions about Sales and Service Banker at Santander US

What does a Sales and Service Banker at Santander US do?expand_more

Day-to-day, the Sales and Service Banker at Santander US will provide tailored banking, lending, and investment solutions to meet customer financial needs; process teller transactions including deposits, withdrawals, and transfers with accuracy; identify cross-sell opportunities to grow banking relationships through branch activities; and educate customers on digital banking tools and self-service options.

What are the requirements for this Sales and Service Banker role?expand_more

To qualify for the Sales and Service Banker at Santander US position, applicants should have: High school diploma, GED, or equivalent work experience; 12+ months experience selling products and/or services OR 6+ months experience in retail banking sales, financial services sales, or consultative relationship sales role OR 6+ months demonstrated successful Santander experience; 6+ months customer service experience in a high volume, fast paced environment; 6+ months cash handling experience; Legally authorized to work in the United States without sponsorship; and Computer proficiency and basic math skills.

Where is the Sales and Service Banker role at Santander US located?expand_more

Sales and Service Banker at Santander US is based in 822, Lincoln Street, Reading, Berks County, Pennsylvania, 19601, United States. This is a on-site role.

Is this Sales and Service Banker job remote, hybrid, or on-site?expand_more

Santander US has listed this Sales and Service Banker role as on-site.

How much experience is required for this Sales and Service Banker role?expand_more

Sales and Service Banker at Santander US typically requires 1+ years of relevant experience at the entry level level.

What skills do you need for the Sales and Service Banker role at Santander US?expand_more

Key skills for Sales and Service Banker at Santander US include Microsoft Office.

What education is required for Sales and Service Banker at Santander US?expand_more

Educational requirements for this role: High school diploma or GED required; and Bachelor's degree in related field preferred.

What category does the Sales and Service Banker role belong to?expand_more

Sales and Service Banker at Santander US is part of the customer services job category on Recrutus.

About Santander US

The entity functions as the U.S. division of Banco Santander S.A., a major retail and commercial bank founded in Spain. This parent organization maintains a significant footprint across ten core markets in Europe and the Americas. Santander US leverages this global network to deliver comprehensive financial solutions, ensuring stability and growth opportunities for its extensive clientele within the American market.

Browse more roles: All Santander US jobs, customer services jobs on Recrutus.