Office Administrator
Not Disclosed•Full-TimeOn-site
location_onWest Commercial Boulevard, Tamarac, Broward County, Florida, 33309, United States
About the Team
Orkin is the industry leader with more than 125 years of protecting homes and businesses. As part of the Orkin team, you will be critical to helping our customers feel we've delivered on our promise. We are a mission-driven company that values safety, professionalism, empathy, integrity, and innovation, and we are looking for individuals who want to join a team that supports the community.
About the Role
The Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you. You will excel with organizational skills and a commitment to accuracy in a fast-paced, dynamic environment.
As a Subject Matter Expert, you will play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits, and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues, and support overall satisfaction to help your branch maintain and grow customers.
Why Orkin?
With Orkin's award-winning training program, you'll receive all the tools you need to succeed. That means no industry experience is required to start building your career. Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession-resistant. You'll have more than a job—you'll have a career with growth potential and benefits that go beyond the basics, including opportunities to volunteer and give back.
Hiring Process
Ready to start a career with staying power? Apply now to join a company that values your growth and development as a leader.
Work location
Work model: On-site
West Commercial Boulevard, Tamarac, Broward County, Florida, 33309, United States
Tamarac, Florida
Key Responsibilities
- check_circleAnswer incoming calls and make outbound calls to schedule and confirm service appointments
- check_circleSchedule technician appointments to minimize drive time and recommend alternative routes
- check_circleMonitor and maintain customer database with accurate call details, payments, and results
- check_circleReschedule unserviced accounts within 24 hours
- check_circleParticipate in quality assurance processes and initiatives
- check_circleSafeguard customer privacy and proprietary information
- check_circleNavigate Windows and web-based systems to track routes and optimize schedules
- check_circleIdentify customer concerns and evaluate needs using active listening and probing questions
Requirements
- verifiedHigh School Diploma or equivalent
- verifiedPrevious experience in Customer Service or Sales preferred
- verifiedProficient in Microsoft Office
- verifiedBasic computer skills in various software and web-based applications
Nice to Have
Previous experience in Customer Service or Sales
Benefits & Perks
check_circleFull medical, dental, and vision coverage for employee and familycheck_circle401(k) plan with company matchcheck_circleEmployee stock purchase plancheck_circlePaid vacation, holidays, and sick leaveTuition reimbursement and dependent scholarship awards
Similar Job Opportunities
Skills, education and keywords
Skills: Customer Service, Sales, Microsoft Office.
Education: High School Diploma or equivalent required.
Frequently asked questions about Office Administrator at Orkin
What does a Office Administrator at Orkin do?expand_more
In this Office Administrator at Orkin role, you will answer incoming calls and make outbound calls to schedule and confirm service appointments; schedule technician appointments to minimize drive time and recommend alternative routes; monitor and maintain customer database with accurate call details, payments, and results; and reschedule unserviced accounts within 24 hours.
What are the requirements for this Office Administrator role?expand_more
Orkin is looking for candidates who meet the following requirements: High School Diploma or equivalent; Previous experience in Customer Service or Sales preferred; Proficient in Microsoft Office; and Basic computer skills in various software and web-based applications.
Where is the Office Administrator role at Orkin located?expand_more
Office Administrator at Orkin is based in West Commercial Boulevard, Tamarac, Broward County, Florida, 33309, United States. This is a on-site role.
Is this Office Administrator job remote, hybrid, or on-site?expand_more
Orkin has listed this Office Administrator role as on-site.
How much experience is required for this Office Administrator role?expand_more
Candidates for Office Administrator at Orkin should have mid level.
What skills do you need for the Office Administrator role at Orkin?expand_more
Key skills for Office Administrator at Orkin include Customer Service; Sales; and Microsoft Office.
What education is required for Office Administrator at Orkin?expand_more
Educational requirements for this role: High School Diploma or equivalent required.
What category does the Office Administrator role belong to?expand_more
Office Administrator at Orkin is part of the customer services job category on Recrutus.