Customer Support Representative
Not Disclosed•Full-TimeOn-site
location_onBuffalo Niagara Medical Campus, Washington Street, Theatre District, Downtown, Buffalo, Erie County, New York, 14203, United States
Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum’s reputation.
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members.
Equal Opportunity Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Important Notice This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Work location
Work model: On-site
Buffalo Niagara Medical Campus, Washington Street, Theatre District, Downtown, Buffalo, Erie County, New York, 14203, United States
Buffalo, New York
Key Responsibilities
- check_circleRecommend upgrades and solutions based on customer needs to enhance product value
- check_circleProcess orders and navigate account management systems for new sales and updates
- check_circleFacilitate escalations and determine if field visits are needed for complex issues
- check_circleContribute ideas to improve the customer experience and build long-term relationships
- check_circleConsistently achieve sales activity goals and maintain current knowledge of product offerings
- check_circleResolve customer inquiries and troubleshoot Video, Internet, and Streaming issues
- check_circleManage account activation, maintenance, and billing concerns via phone support
Requirements
- verifiedHigh school diploma or equivalent
- verifiedCustomer service and sales or retention experience
- verifiedAbility to read, write, speak and understand English
- verifiedKnowledge of Spectrum products and troubleshooting for Video, Internet and Voice repair
- verifiedProficiency in billing systems
- verifiedAbility to use personal computer, relevant software including Microsoft Office Suite and intranet navigation
- verifiedAbility to work lawfully in the U.S. without employment-based immigration sponsorship
- verified1+ years working in cable operations or telecommunications call center
Nice to Have
1+ years working in cable operations or telecommunications call center
Benefits & Perks
check_circleEligibility for additional incentive-based compensation such as bonuses
Similar Job Opportunities
Skills, education and keywords
Skills: English, Video Repair, Internet Repair, Voice Repair, Billing Systems, Microsoft Office Suite, Intranet Navigation.
Education: High school diploma or equivalent required.
Frequently asked questions about Customer Support Representative at Spectrum
What does a Customer Support Representative at Spectrum do?expand_more
Day-to-day, the Customer Support Representative at Spectrum will recommend upgrades and solutions based on customer needs to enhance product value; process orders and navigate account management systems for new sales and updates; facilitate escalations and determine if field visits are needed for complex issues; and contribute ideas to improve the customer experience and build long-term relationships.
What are the requirements for this Customer Support Representative role?expand_more
Spectrum is looking for candidates who meet the following requirements: High school diploma or equivalent; Customer service and sales or retention experience; Ability to read, write, speak and understand English; Knowledge of Spectrum products and troubleshooting for Video, Internet and Voice repair; Proficiency in billing systems; and Ability to use personal computer, relevant software including Microsoft Office Suite and intranet navigation.
Where is the Customer Support Representative role at Spectrum located?expand_more
Customer Support Representative at Spectrum is based in Buffalo Niagara Medical Campus, Washington Street, Theatre District, Downtown, Buffalo, Erie County, New York, 14203, United States. This is a on-site role.
Is this Customer Support Representative job remote, hybrid, or on-site?expand_more
Spectrum has listed this Customer Support Representative role as on-site.
How much experience is required for this Customer Support Representative role?expand_more
Customer Support Representative at Spectrum typically requires 1+ years of relevant experience at the entry level level.
What skills do you need for the Customer Support Representative role at Spectrum?expand_more
Key skills for Customer Support Representative at Spectrum include English; Video Repair; Internet Repair; Voice Repair; Billing Systems; Microsoft Office Suite; and Intranet Navigation.
What education is required for Customer Support Representative at Spectrum?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Customer Support Representative role belong to?expand_more
Customer Support Representative at Spectrum is part of the customer services job category on Recrutus.