Guest Services Concierge
Not Disclosed•Full-TimeOn-site
location_on830, Rose Lane, Healdsburg, Sonoma County, California, 95448, United States
About the Role
The Hospitality Concierge serves as the primary point of contact for guests and members, delivering elevated service across reservations, customer service, and sales. This role is dedicated to managing inbound guest inquiries, coordinating winery reservations and experiences, and assisting members with account management, order placement, and event ticket purchases. Beyond administrative coordination, the Concierge proactively resolves service issues—including shipping inquiries, returns, and refunds—ensuring every interaction reflects the brand's commitment to exceptional hospitality.
This position also welcomes and hosts guests onsite as needed, ensuring a seamless and memorable experience that aligns with the winery's high standards. The role acts as a bridge between the guest and the estate, utilizing strategic selling skills to encourage sales and membership sign-ups while sharing wine knowledge and the brand story effectively. Whether managing RSVPs for member events or turning customer service challenges into opportunities for relationship building, the Hospitality Concierge plays a vital part in driving business revenue and fostering long-term trust with our community.
Work location
Work model: On-site
830, Rose Lane, Healdsburg, Sonoma County, California, 95448, United States
Healdsburg, California
Key Responsibilities
- check_circleManage inbound guest inquiries and coordinate winery reservations and experiences
- check_circleAssist members with account management, order placement, and event ticket purchases
- check_circle
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Frequently asked questions about Guest Services Concierge at HUNEEUS VINTNERS LLC
What does a Guest Services Concierge at HUNEEUS VINTNERS LLC do?expand_more
In this Guest Services Concierge at HUNEEUS VINTNERS LLC role, you will manage inbound guest inquiries and coordinate winery reservations and experiences; assist members with account management, order placement, and event ticket purchases; proactively resolve service issues including shipping inquiries, returns, and refunds; and manage online calendar based on weather, special events, and reservation strategy.
What are the requirements for this Guest Services Concierge role?expand_more
HUNEEUS VINTNERS LLC is looking for candidates who meet the following requirements: 2-5 years of hospitality experience; Proficiency in Point of Sales (POS) systems; Must be at least 21 years of age; and Ability to be licensed, permitted, and/or certified by state and/or local regulatory bodies.
Where is the Guest Services Concierge role at HUNEEUS VINTNERS LLC located?expand_more
Guest Services Concierge at HUNEEUS VINTNERS LLC is based in 830, Rose Lane, Healdsburg, Sonoma County, California, 95448, United States. This is a on-site role.
Is this Guest Services Concierge job remote, hybrid, or on-site?expand_more
HUNEEUS VINTNERS LLC has listed this Guest Services Concierge role as on-site.