
The Guest Services Concierge role serves as the primary point of contact for guests and members at a winery, blending hospitality with sales and reservation management. Key responsibilities include coordinating wine tastings and estate visits, managing member accounts and event RSVPs, and resolving customer service inquiries to drive direct-to-consumer revenue. The position requires on-site presence to greet visitors, share wine knowledge, and facilitate sales during shift schedules that include weekends and holidays. This opportunity appeals to candidates seeking a dynamic environment where they can build lasting relationships with guests while contributing to the brand's mission of exceptional hospitality.
