Guest Service Representative (Front Desk Agent)
Not Disclosed•Full-TimeOn-site
location_on13950, Castle Avenue, Dorchester, Warren, Macomb County, Michigan, 48088, United States
Join our front desk team to deliver the welcoming stay our guests count on every day. As a Guest Services Representative, you are the first point of contact, playing a critical role in creating a safe, clean, and welcoming experience. You will handle check-ins and check-outs, manage reservations, and ensure the lobby and front office areas reflect our high standards. This role also supports overall property operations, which may include assisting with laundry and housekeeping prep as needed.
We offer a competitive pay rate of $14.00 to $16.00 per hour, based on experience. In some cases, employees willing to assist with overnight on-call coverage may be considered for a complimentary on-site studio apartment, subject to availability and property guidelines. Please note that availability is limited and not guaranteed.
We value a friendly smile and a helpful attitude. While a high school diploma and previous hospitality experience are preferred, they are not required. We are looking for individuals with basic computer skills, clear communication abilities in English, and a commitment to professional appearance and punctuality. Bilingual candidates in Spanish are a plus. You must be at least 18 years old and legally authorized to work in the United States.
J&P Hospitality/Asset Management is an equal opportunity employer. We do not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. We are committed to maintaining a safe environment and fostering a team-oriented culture where shared property goals are met with adaptability and care.
To apply, please submit your resume and a brief note about your customer service experience. We look forward to meeting you and discussing how you can contribute to our team.
Work model: On-site
13950, Castle Avenue, Dorchester, Warren, Macomb County, Michigan, 48088, United States
Warren, Michigan
High school diploma or equivalent. Previous customer service or hospitality experience. Bilingual in Spanish.
Skills: English, Spanish, Computer Skills, Property Management Systems.
Education: High school diploma or equivalent preferred.
