Guest Service Agent

About the Team

Family owned and operated, we believe in creating memorable experiences that everyone can enjoy. Our well-known family of brands includes the Dallas Stars NHL Team, Texas Stars AHL Team, Chop Steakhouse & Bar, Shark Club Bar & Grill, Moxies, Grouse Mountain Resort, Revelstoke Mountain Resort, Sandman Hotel Group, and The Sutton Place Hotels. With over 60 hotels and growing, there has never been a more exciting time to join our team.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and find that working with Northland has a positive influence on your life outside of work.

About the Role

First impressions count! The Guest Service Agent is the face of our hotels. You are a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You will wear many hats—from meeter and greeter to problem-defeater. In this vital role, you will provide a warm, welcoming, and friendly environment, serving as the first point of contact for visitors, suppliers, and inquiries. You will present a positive and professional image of the organization to all who interact with us.

Why Join Us

At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We are pleased to encourage personal development and real career growth, which means the sky's the limit. Our perks include incredible team rates and discounts at all 7 of our restaurant brands, free parking, discounted hotel stays for team members and family & friends, and preferred rates for Dallas Stars NHL games. We also offer ongoing employee events, incentives, recognition, a dedicated training program, and an Employee Assistance Program (EAP) providing free mental health support, legal, and financial counselling.

Hiring Process

Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills. Submission of a resume does not guarantee an interview or an actual transfer. Only those applicants we wish to interview will receive a reply to their application. Please note: Applications will not be accepted via email or in person. Absolutely no phone calls please.

Equal Opportunity

The Sandman Hotel Group is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. You must be legally entitled to work in the United States of America to apply.

Work location

Work model: On-site

President George Bush Turnpike, Irving, Dallas County, Texas, 75038, United States

Irving, Texas

Key Responsibilities

check_circleCheck guests in and out of the hotel
check_circleProvide luggage assistance to guests
check_circlePrint in-house, arrival, departure, and room status reports
check_circleArrange transportation and book telephone reservations
check_circleEnsure front desk is stocked with guest items
check_circleObserve and report security issues to the manager
check_circleClean and tidy the front desk area
check_circleWrite wake-up call requests and enter them on the switchboard
check_circleCompute bills, collect payments, and make change
check_circleAnswer telephone, email, and in-person inquiries

Requirements

verifiedCompletion of a two-year apprenticeship program in front desk operations or hotel management preferred
verified1 year of experience as a Hotel Front Desk Clerk preferred
verifiedStrong working knowledge of accounting practices and principles
verifiedHigh level of proficiency Opera/Opera Cloud
verifiedMust be legally entitled to work in United States of America

Nice to Have

Completion of a two-year apprenticeship program in front desk operations or hotel management. 1 year of experience as a Hotel Front Desk Clerk.

Benefits & Perks

check_circleGroup Life Insurance, Extended Health, Dental, and Vision Carecheck_circleEmployee Assistance Program (EAP) with free mental health, legal, and financial counselingcheck_circleFree parking for employeescheck_circleDiscounted hotel stays for team members, family, and friendsPreferred rates for Dallas Stars NHL games

Skills, education and keywords

Skills: Opera, Opera Cloud, Front Desk Operations, Hotel Management, Customer Service, People Management, Accounting Practices, Conflict Resolution, Negotiation, Objection Handling.

Education: Completion of a two-year apprenticeship program in front desk operations or hotel management preferred.

Frequently asked questions about Guest Service Agent at Sandman Hotel Group

What does a Guest Service Agent at Sandman Hotel Group do?expand_more

In this Guest Service Agent at Sandman Hotel Group role, you will check guests in and out of the hotel; provide luggage assistance to guests; print in-house, arrival, departure, and room status reports; and arrange transportation and book telephone reservations.

What are the requirements for this Guest Service Agent role?expand_more

Sandman Hotel Group is looking for candidates who meet the following requirements: Completion of a two-year apprenticeship program in front desk operations or hotel management preferred; 1 year of experience as a Hotel Front Desk Clerk preferred; Strong working knowledge of accounting practices and principles; High level of proficiency Opera/Opera Cloud; and Must be legally entitled to work in United States of America.

Where is the Guest Service Agent role at Sandman Hotel Group located?expand_more

Guest Service Agent at Sandman Hotel Group is based in President George Bush Turnpike, Irving, Dallas County, Texas, 75038, United States. This is a on-site role.

Is this Guest Service Agent job remote, hybrid, or on-site?expand_more

Sandman Hotel Group has listed this Guest Service Agent role as on-site.

How much experience is required for this Guest Service Agent role?expand_more

Guest Service Agent at Sandman Hotel Group typically requires 1+ years of relevant experience at the entry level level.

What skills do you need for the Guest Service Agent role at Sandman Hotel Group?expand_more

Key skills for Guest Service Agent at Sandman Hotel Group include Opera; Opera Cloud; Front Desk Operations; Hotel Management; Customer Service; People Management; Accounting Practices; and Conflict Resolution.

What education is required for Guest Service Agent at Sandman Hotel Group?expand_more

Educational requirements for this role: Completion of a two-year apprenticeship program in front desk operations or hotel management preferred.

What category does the Guest Service Agent role belong to?expand_more

Guest Service Agent at Sandman Hotel Group is part of the hospitality & catering job category on Recrutus.