Guest Experience Coordinator
Not Disclosed•Full-TimeOn-site
location_on283, Vista Drive, Yountville, Napa County, California, 94599, United States
About The Estate Yountville
Nestled in the heart of Yountville, California, The Estate Yountville is a luxury resort dedicated to creating seamless, thoughtful, and personalized guest journeys. Our mission is to ensure every stay feels personal, polished, and well-cared for, from the moment a guest arrives until long after they depart.
About the Role
As a Guest Experience Coordinator, you will be the heartbeat of our Guest Experience department. This role exists to bridge the gap between guest expectations and operational reality, ensuring that every request, VIP detail, and amenity is executed with precision and warmth.
You will work closely with Guest Experience Managers, the Front Office, Concierge, Reservations, and the Management on Duty (MOD) team. Your day will involve orchestrating pre-arrival communications, managing special occasion details, and coordinating with Housekeeping, Food & Beverage, and Spa teams to deliver surprise-and-delight moments. Whether preparing itineraries for wine tastings, managing high-profile guest needs, or ensuring Forbes Travel Guide service standards are met, you will be the link that keeps the guest journey flowing smoothly.
The Culture
We are looking for individuals who are warm, organized, detail-oriented, and proactive. At The Estate Yountville, we value discretion and professionalism, especially when handling VIP and high-profile guests. We foster a collaborative environment where cross-departmental communication is key to success, and where every team member is passionate about hospitality excellence.
Equal Opportunity
The Estate Yountville is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and guests. We consider qualified applicants regardless of race, color, religion, sex, national origin, age, disability, or veteran status.
Work location
Work model: On-site
283, Vista Drive, Yountville, Napa County, California, 94599, United States
Yountville, California
Key Responsibilities
- check_circleMonitor and respond to guest requests via phone, email, text, and hospitality systems
- check_circlePrepare and organize daily VIP lists, arrival notes, and amenity requests
- check_circleCoordinate VIP amenities, welcome notes, and personalized guest touches
- check_circleAssist with itinerary preparation, restaurant reservations, and local recommendations
- check_circleFollow up with Housekeeping on room readiness and special guest setups
- check_circleMaintain accurate records in Opera Cloud, ALICE, and Revinate systems
- check_circlePrepare daily, weekly, and monthly reports on guest experience and service opportunities
Requirements
- verified1–3 years of hotel, resort, administrative, concierge, guest services, or hospitality experience
- verifiedLuxury hotel or high-touch guest service experience
- verifiedProficient with Microsoft Office, Outlook, Excel, and shared documents
- verifiedExperience with Opera Cloud, ALICE, Revinate, Book4Time, Toast, or similar hospitality systems
Nice to Have
1–3 years of hotel, resort, administrative, concierge, guest services, or hospitality experience. Luxury hotel or high-touch guest service experience. Experience with Opera Cloud, ALICE, Revinate, Book4Time, Toast, or similar hospitality systems.
Similar Job Opportunities
Frequently asked questions about Guest Experience Coordinator at Boardwalk Investments Group
What does a Guest Experience Coordinator at Boardwalk Investments Group do?expand_more
In this Guest Experience Coordinator at Boardwalk Investments Group role, you will monitor and respond to guest requests via phone, email, text, and hospitality systems; prepare and organize daily vip lists, arrival notes, and amenity requests; coordinate vip amenities, welcome notes, and personalized guest touches; and assist with itinerary preparation, restaurant reservations, and local recommendations.
What are the requirements for this Guest Experience Coordinator role?expand_more
Boardwalk Investments Group is looking for candidates who meet the following requirements: 1–3 years of hotel, resort, administrative, concierge, guest services, or hospitality experience; Luxury hotel or high-touch guest service experience; Proficient with Microsoft Office, Outlook, Excel, and shared documents; and Experience with Opera Cloud, ALICE, Revinate, Book4Time, Toast, or similar hospitality systems.
Where is the Guest Experience Coordinator role at Boardwalk Investments Group located?expand_more
Guest Experience Coordinator at Boardwalk Investments Group is based in 283, Vista Drive, Yountville, Napa County, California, 94599, United States. This is a on-site role.
Is this Guest Experience Coordinator job remote, hybrid, or on-site?expand_more
Boardwalk Investments Group has listed this Guest Experience Coordinator role as on-site.
How much experience is required for this Guest Experience Coordinator role?expand_more
Guest Experience Coordinator at Boardwalk Investments Group typically requires 1–3 years of relevant experience at the mid level level.
What skills do you need for the Guest Experience Coordinator role at Boardwalk Investments Group?expand_more
Key skills for Guest Experience Coordinator at Boardwalk Investments Group include Opera Cloud; Alice; Revinate; Book4time; Toast; Microsoft Office; Outlook; and Excel.
What category does the Guest Experience Coordinator role belong to?expand_more
Guest Experience Coordinator at Boardwalk Investments Group is part of the hospitality & catering job category on Recrutus.