Ground/Ramp Service Agent

About the Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we value team members who are welcoming to people from all walks of life, think on their feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits designed to take you places.

About the Role

The Ground Service Agent operates in a fast-paced environment, performing critical activities on the airport ramp to keep flights running smoothly and safely. This role is essential to the daily rhythm of the airport, requiring a blend of physical stamina, operational precision, and a commitment to safety. You will be the face of the airline for many travelers, ensuring that every interaction reflects our core values: owning safety, doing the right thing, being caring and kind, and delivering performance.

Hiring Process & Application

To join our team, candidates must be able to participate in paid training that may require overnight travel. Successful applicants will be required to obtain a USPS Mail Handling Certification and an airport security clearance (SIDA badge). Please note that maintaining good standing with the airport authority to keep your SIDA badge is a condition of employment; failure to qualify or maintain this badge will result in termination.

As a regulated entity under the Department of Transportation (DOT), all applicants are advised that post-offer and/or pre-employment drug testing will be conducted. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment.

Equal Opportunity & Culture

It is the policy of Alaska Airlines, Hawaiian Airlines, and Horizon Air to comply with all applicable federal, state, and local laws governing nondiscrimination in employment. We ensure equal opportunity in all terms, conditions, and benefits of employment. We prohibit discrimination and harassment against any employee or applicant because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, and other legally protected categories.

We have established an EEO Compliance Program and an audit system to effectively measure our equal employment opportunity activities. All personnel actions, including compensation, benefits, promotions, and layoffs, are administered without regard to protected categories. Employees and applicants will not be subjected to harassment, intimidation, threats, or coercion for exercising their rights under equal opportunity laws.