FULL-TIME FRONT DESK ASSOCIATE
Not Disclosed•Full-TimeOn-site
location_on5014, Bradenburg Lane, The Colony, Denton County, Texas, 75056, United States
About the Role
As a Front Desk Agent, you serve as the welcoming face of our hotel, creating memorable first and last impressions for every guest. You will be the central hub of the front office, ensuring a seamless experience from the moment a guest arrives until they depart. This role is vital to maintaining our reputation for prompt, friendly, and professional service.
In this position, you will manage check-in and check-out procedures, handle guest inquiries about hotel services and local attractions, and act as the Manager on Duty (MOD) when scheduled. Your day involves balancing administrative tasks like data entry and reporting with dynamic guest interactions, including resolving complaints and upselling room types to maximize revenue. You will work closely with various departments to foster a team-oriented environment and ensure the lobby and public areas remain clean, organized, and presentable.
Hiring Process
Candidates selected for this role will be expected to complete all required brand training and maintain familiarity with brand standards through the Brand Portal. Successful applicants will demonstrate a strong understanding of hotel operating procedures and franchise policies regarding reservations.
Equal Opportunity
We are committed to providing a positive environment for all guests, managers, and colleagues. We encourage teamwork and quality service through clear communication and coordination with other departments.
Work location
Work model: On-site
5014, Bradenburg Lane, The Colony, Denton County, Texas, 75056, United States
The Colony, Texas
Key Responsibilities
- check_circleProvide prompt, friendly, and professional guest service at all times
- check_circlePerform guest check-in and check-out procedures efficiently
- check_circleRegister arriving guests, issue room keys, and provide local attraction information
- check_circleAnswer telephone calls in a prompt and professional manner
- check_circlePromote and upsell room types and hotel services to maximize revenue
- check_circleAccurately process cash, credit card transactions, and other payment forms
- check_circleAddress guest complaints and take appropriate service recovery actions
- check_circleRecord and document all relevant events and incidents in the communication log
- check_circleProcess reservation modifications and cancellations accurately
- check_circleOperate front desk equipment including credit card machines and copiers
- check_circleServe as Manager on Duty when scheduled
- check_circleEnsure lobby and public areas remain clean, organized, and presentable
Requirements
- verifiedHigh school diploma or equivalent
- verifiedFluency in English
- verifiedAbility to lift and carry 50 pounds
- verifiedFlexibility to work weekends, holidays, and varying shifts
- verifiedProficiency in Property Management System (PMS)
Nice to Have
Strong communication and interpersonal skills, friendly and approachable personality, ability to work well as part of a team-oriented environment, attentive and active listener, professional appearance and grooming, ability to give praise openly and provide feedback constructively
Similar Job Opportunities
Skills, education and keywords
Skills: English, Property Management System, PMS, Data Entry, Reporting, Document Scanning, Record Maintenance, Cash Processing, Credit Card Transactions, Payment Processing.
Education: High school diploma or equivalent required.
Frequently asked questions about FULL-TIME FRONT DESK ASSOCIATE at Hilton
What does a FULL-TIME FRONT DESK ASSOCIATE at Hilton do?expand_more
In this FULL-TIME FRONT DESK ASSOCIATE at Hilton role, you will provide prompt, friendly, and professional guest service at all times; perform guest check-in and check-out procedures efficiently; register arriving guests, issue room keys, and provide local attraction information; and answer telephone calls in a prompt and professional manner.
What are the requirements for this FULL-TIME FRONT DESK ASSOCIATE role?expand_more
To qualify for the FULL-TIME FRONT DESK ASSOCIATE at Hilton position, applicants should have: High school diploma or equivalent; Fluency in English; Ability to lift and carry 50 pounds; Flexibility to work weekends, holidays, and varying shifts; and Proficiency in Property Management System (PMS).
Where is the FULL-TIME FRONT DESK ASSOCIATE role at Hilton located?expand_more
FULL-TIME FRONT DESK ASSOCIATE at Hilton is based in 5014, Bradenburg Lane, The Colony, Denton County, Texas, 75056, United States. This is a on-site role.
Is this FULL-TIME FRONT DESK ASSOCIATE job remote, hybrid, or on-site?expand_more
Hilton has listed this FULL-TIME FRONT DESK ASSOCIATE role as on-site.
How much experience is required for this FULL-TIME FRONT DESK ASSOCIATE role?expand_more
Candidates for FULL-TIME FRONT DESK ASSOCIATE at Hilton should have entry level.
What skills do you need for the FULL-TIME FRONT DESK ASSOCIATE role at Hilton?expand_more
Key skills for FULL-TIME FRONT DESK ASSOCIATE at Hilton include English; Property Management System; PMS; Data Entry; Reporting; Document Scanning; Record Maintenance; and Cash Processing.
What education is required for FULL-TIME FRONT DESK ASSOCIATE at Hilton?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the FULL-TIME FRONT DESK ASSOCIATE role belong to?expand_more
FULL-TIME FRONT DESK ASSOCIATE at Hilton is part of the hospitality & catering job category on Recrutus.