Front Desk/Backoffice MA
Not Disclosed•Full-TimeOn-site
location_onCostco, 1709, Automation Parkway, San Jose, Santa Clara County, California, 95131, United States
About the Role
This position serves as the vital first point of contact for patients, blending front-desk customer service with clinical support. The role exists to ensure a seamless patient experience from the moment they arrive until they are seen by a provider. You will act as a bridge between administrative efficiency and compassionate care, managing the flow of the clinic while assisting clinicians in delivering high-quality patient care.
In this hybrid capacity, you will handle essential front-desk duties such as registering patients, verifying insurance eligibility, and collecting payments within the Electronic Medical Records system. Simultaneously, you will function as a Medical Assistant, preparing examination rooms, performing clinical tasks like vital signs and lab tests, and supporting clinicians during patient visits. The role requires a flexible schedule, including evenings and weekends, to meet the needs of our patient population.
Our Culture & Commitment
We are dedicated to the Customer Service Model, striving for excellence in every internal and external interaction. Our team values respect for a diverse population and maintains the highest standards of confidentiality and HIPAA compliance. We look for individuals who bring strong problem-solving skills, attention to detail, and a genuine appreciation for serving others in a healthcare setting.
Application Instructions
Qualified candidates must have completed a Medical Assistant Program and possess a High School Diploma or equivalent. Proficiency in Microsoft Office and bilingual capabilities (Spanish) are required. Please ensure you have reliable transportation available for this role.
Work location
Work model: On-site
Costco, 1709, Automation Parkway, San Jose, Santa Clara County, California, 95131, United States
San Jose, California
Key Responsibilities
- check_circleRegister patients and verify eligibility in the Electronic Medical Records System
- check_circleCollect copays, calculate charges, and balance daily receipts per clinic protocol
- check_circleAssist patients with appointment scheduling and provide resource materials
- check_circlePerform lab duties including finger-sticks, urine tests, and injections under supervision
- check_circleMonitor patient flow to ensure timely service and manage waiting times
- check_circlePrepare patients for exams by performing intake, vital signs, and screenings
- check_circleMaintain inventory of lab and exam room supplies and place timely orders
- check_circleClean and disinfect exam rooms, labs, and medical instruments daily
Requirements
- verifiedCompletion of a Medical Assistant Program
- verifiedHigh School Diploma or equivalent
- verifiedMinimum of three months medical office experience
- verifiedBilingual - Spanish
- verifiedProficient in Microsoft Office products including Excel, Word and Outlook
- verifiedAccess to reliable transportation
Nice to Have
One to two years of medical office experience, healthcare experience, and completion of a medical practice management program.
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Skills, education and keywords
Skills: Microsoft Office, Excel, Word, Outlook, Spanish, Hipaa Compliance, Finger-Sticks, Urine Tests, Stool Tests, Injections.
Education: High School Diploma or equivalent required; Completion of a Medical Assistant Program required.
Frequently asked questions about Front Desk/Backoffice MA at Freedom Healthcare
What does a Front Desk/Backoffice MA at Freedom Healthcare do?expand_more
In this Front Desk/Backoffice MA at Freedom Healthcare role, you will register patients and verify eligibility in the electronic medical records system; collect copays, calculate charges, and balance daily receipts per clinic protocol; assist patients with appointment scheduling and provide resource materials; and perform lab duties including finger-sticks, urine tests, and injections under supervision.
What are the requirements for this Front Desk/Backoffice MA role?expand_more
Freedom Healthcare is looking for candidates who meet the following requirements: Completion of a Medical Assistant Program; High School Diploma or equivalent; Minimum of three months medical office experience; Bilingual - Spanish; Proficient in Microsoft Office products including Excel, Word and Outlook; and Access to reliable transportation.
Where is the Front Desk/Backoffice MA role at Freedom Healthcare located?expand_more
Front Desk/Backoffice MA at Freedom Healthcare is based in Costco, 1709, Automation Parkway, San Jose, Santa Clara County, California, 95131, United States. This is a on-site role.
Is this Front Desk/Backoffice MA job remote, hybrid, or on-site?expand_more
Freedom Healthcare has listed this Front Desk/Backoffice MA role as on-site.
How much experience is required for this Front Desk/Backoffice MA role?expand_more
Candidates for Front Desk/Backoffice MA at Freedom Healthcare should have entry level.
What skills do you need for the Front Desk/Backoffice MA role at Freedom Healthcare?expand_more
Key skills for Front Desk/Backoffice MA at Freedom Healthcare include Microsoft Office; Excel; Word; Outlook; Spanish; Hipaa Compliance; Finger-Sticks; and Urine Tests.
What education is required for Front Desk/Backoffice MA at Freedom Healthcare?expand_more
Educational requirements for this role: High School Diploma or equivalent required; and Completion of a Medical Assistant Program required.
What category does the Front Desk/Backoffice MA role belong to?expand_more
Front Desk/Backoffice MA at Freedom Healthcare is part of the healthcare & nursing job category on Recrutus.
About Freedom Healthcare
Freedom Healthcare operates within the hospitals and health care industry, with its headquarters located in Phoenix, Arizona. Established as a Private Ministerial Association under 508(c)(1)(a) non-profit status, the organization functions as a ministry dedicated to delivering affordable healthcare services to the public. The entity emphasizes a model that prioritizes freedom of choice regarding practitioners and treatment options, distinguishing its approach from conventional health systems.
The company's operational philosophy is rooted in a body-mind-spirit framework, aiming to promote wellness through nature-based methods. Central to its mission is the focus on supporting the human immune system as a God-given attribute. All activities and strategic directions are guided by the organization's founding principles and vision, which are explicitly directed by religious texts. This approach allows Freedom Healthcare to serve individuals seeking healthcare solutions that align with their spiritual values and desire for alternative care pathways outside standard institutional structures.
Browse more roles: All Freedom Healthcare jobs, healthcare & nursing jobs on Recrutus.