Front Desk Concierge (Overnight)
Not Disclosed•Full-TimeOn-site
location_onNorth Olive Street, Klyde Warren Park-Arts District PID, Downtown PID, Dallas, Dallas County, Texas, 75201, United States
About the Team
Stratton Amenities is a hospitality-driven concierge services company providing luxury, hotel-style front desk services for upscale apartment and condominium communities. Our mission is to deliver an elevated residential experience through warmth, professionalism, and attentive service, ensuring residents feel comfortable, supported, and secure at all times.
About the Role
We are seeking a professional, dependable, and hospitality-focused Overnight Concierge to represent the community during overnight hours at a luxury residential high-rise. This role is ideal for a hospitality professional who thrives in a calm, composed environment and understands that overnight operations require both elevated service and strong situational awareness.
During the night, you will serve as the primary point of contact, delivering a warm and polished guest experience while supporting critical operations. Your day-to-day involves monitoring activity, conducting property walkthroughs, responding to resident concerns, and documenting incidents. You play a vital part in maintaining order, professionalism, and continuity until the daytime team arrives.
Hiring Process
Interested candidates are encouraged to apply directly. We review applications to identify individuals who embody our hospitality-first mindset and are ready to join a supportive, team-oriented environment.
Equal Opportunity
Stratton Amenities is an equal opportunity employer. We believe diversity and inclusion are essential to delivering exceptional hospitality and building meaningful connections. We encourage applicants from all backgrounds who are passionate about service excellence and professional responsibility to apply.
Work location
Work model: On-site
North Olive Street, Klyde Warren Park-Arts District PID, Downtown PID, Dallas, Dallas County, Texas, 75201, United States
Dallas, Texas
Key Responsibilities
- check_circleWelcome residents and guests with professionalism, warmth, and discretion during overnight hours
- check_circleConduct routine walkthroughs of common areas, amenities, and the property to ensure safety and compliance
- check_circleMonitor lobby activity, surveillance cameras, and building access points to maintain a secure environment
- check_circleRespond to resident concerns including noise complaints, access issues, and general disturbances
- check_circleDe-escalate situations when appropriate and escalate concerns according to established protocols
- check_circleDocument incidents, complaints, and unusual activity through detailed incident reports and shift logs
- check_circleAnswer, screen, and route phone calls using polished and professional telephone etiquette
- check_circleLog, secure, and manage resident packages and perform package inventory audits
- check_circleEnforce community policies consistently, professionally, and discreetly
- check_circleEnsure the front desk, lobby, and common areas remain clean, organized, and presentable
- check_circleProvide clear and thorough handoff notes to oncoming team members
- check_circleAssist residents with reasonable requests including directions, amenity access, and transportation coordination
Requirements
- verified1 to 2 years of experience in hospitality, concierge, front desk, or upscale customer service
- verifiedAbility to work overnight shifts, weekends, and holidays
- verifiedExcellent verbal and written communication skills
- verifiedBilingual skills (preferred)
Nice to Have
Experience as a hotel night auditor, overnight concierge, or overnight front desk agent. Experience in luxury residential, boutique hotel, or upscale hospitality environments. Experience handling incident reports, noise complaints, and overnight resident concerns. Familiarity with access control systems, surveillance monitoring, and package management tools. Bilingual skills.
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Frequently asked questions about Front Desk Concierge (Overnight) at Stratton Amenities
What does a Front Desk Concierge (Overnight) at Stratton Amenities do?expand_more
A Front Desk Concierge (Overnight) at Stratton Amenities is responsible for the following: Welcome residents and guests with professionalism, warmth, and discretion during overnight hours; Conduct routine walkthroughs of common areas, amenities, and the property to ensure safety and compliance; Monitor lobby activity, surveillance cameras, and building access points to maintain a secure environment; and Respond to resident concerns including noise complaints, access issues, and general disturbances.
What are the requirements for this Front Desk Concierge (Overnight) role?expand_more
To qualify for the Front Desk Concierge (Overnight) at Stratton Amenities position, applicants should have: 1 to 2 years of experience in hospitality, concierge, front desk, or upscale customer service; Ability to work overnight shifts, weekends, and holidays; Excellent verbal and written communication skills; and Bilingual skills (preferred).
Where is the Front Desk Concierge (Overnight) role at Stratton Amenities located?expand_more
Front Desk Concierge (Overnight) at Stratton Amenities is based in North Olive Street, Klyde Warren Park-Arts District PID, Downtown PID, Dallas, Dallas County, Texas, 75201, United States. This is a on-site role.
Is this Front Desk Concierge (Overnight) job remote, hybrid, or on-site?expand_more
Stratton Amenities has listed this Front Desk Concierge (Overnight) role as on-site.
How much experience is required for this Front Desk Concierge (Overnight) role?expand_more
Front Desk Concierge (Overnight) at Stratton Amenities typically requires 1–2 years of relevant experience at the mid level level.
What skills do you need for the Front Desk Concierge (Overnight) role at Stratton Amenities?expand_more
Key skills for Front Desk Concierge (Overnight) at Stratton Amenities include Hospitality; Concierge Services; Front Desk Operations; Night Audit; Customer Service; Incident Reports; Access Control Systems; and Surveillance Monitoring.
What category does the Front Desk Concierge (Overnight) role belong to?expand_more
Front Desk Concierge (Overnight) at Stratton Amenities is part of the hospitality & catering job category on Recrutus.