Front Office Manager
Not Disclosed•Full-TimeOn-site
location_on707, 8th Avenue, Theater District, Manhattan Community Board 4, Manhattan, New York County, New York, 10036, United States
About Highgate
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management. Our global portfolio spans more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, we provide expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
We are a forward-thinking company dedicated to developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts. By utilizing industry-leading revenue management tools, we efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. Our executive team of seasoned hospitality leaders and corporate offices worldwide make us a trusted partner for top ownership groups and major hotel brands.
About the Role
This opportunity is situated in the heart of midtown Manhattan, where Millennium Premier and Millennium Times Square stand next door to each other on 44th Street. These properties offer desirable locations steps from the excitement of Times Square, Broadway, Radio City Music Hall, and Rockefeller Center. Millennium Premier is a Four-Star boutique-style hotel featuring 124 well-appointed rooms and a private lounge, while Millennium Times Square, an affiliate of Hilton Hotels, offers 626 spacious guest rooms and suites, extensive function space, and a newly-opened Pan Asian restaurant.
As the Front Office Manager, you will be the face of our Guest Services, Concierge, and Uniformed Services. Your mission is to ensure these departments operate in an attentive, friendly, efficient, and courteous manner, providing quality service from the moment a guest arrives until they depart. You will play a pivotal role in maximizing room revenue and occupancy while fostering a culture of excellence. This role involves coaching and developing your team, managing daily operations, and ensuring that every guest interaction reflects the Highgate philosophy of service. You will work closely with cross-functional departments, including Housekeeping, Reservations, and Accounting, to maintain seamless operations and guest satisfaction.
Hiring Process
Candidates selected for this role will be invited to interview with the hotel leadership team. The process typically includes a discussion of your operational experience, customer service philosophy, and leadership approach. We are looking for individuals who can demonstrate a warm and friendly demeanor, effective communication skills, and the ability to thrive in a fast-paced environment.
Equal Opportunity Employer
Highgate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and guests. We consider qualified applicants regardless of background, race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.
Work location
Work model: On-site
707, 8th Avenue, Theater District, Manhattan Community Board 4, Manhattan, New York County, New York, 10036, United States
New York, New York
Key Responsibilities
- check_circleReview staff worked hours for payroll compilation and submit to Accounting
- check_circleEnsure accurate cash handling and enforce credit policies at the Front Desk
- check_circleCoordinate implementation of the Highgate Hotel philosophy of service
- check_circleReview daily work and activity reports generated by Night Audit
- check_circleOperate Front Office computer systems including software maintenance and report generation
- check_circleMotivate, coach, and discipline Guest Services personnel according to company SOPs
- check_circleManage Guest Services, Concierge, and Uniformed Services operations to ensure quality service
- check_circleMonitor VIPs, special guests, and requests to ensure attentive service
- check_circleMaximize room revenue and occupancy by analyzing rate variance and monitoring daily status
Requirements
- verified5 years progressive hotel experience or 2-year degree with 3 years experience or 4-year degree with 1 year experience
- verifiedSupervisory experience required
- verifiedProficient in Windows and Microsoft Office
Similar Job Opportunities
Skills, education and keywords
Skills: Windows, Microsoft Office.
Education: 2-year college degree with 3+ years experience; 4-year college degree with 1+ years experience.
Frequently asked questions about Front Office Manager at Highgate
What does a Front Office Manager at Highgate do?expand_more
In this Front Office Manager at Highgate role, you will review staff worked hours for payroll compilation and submit to accounting; ensure accurate cash handling and enforce credit policies at the front desk; coordinate implementation of the highgate hotel philosophy of service; and review daily work and activity reports generated by night audit.
What are the requirements for this Front Office Manager role?expand_more
Highgate is looking for candidates who meet the following requirements: 5 years progressive hotel experience or 2-year degree with 3 years experience or 4-year degree with 1 year experience; Supervisory experience required; and Proficient in Windows and Microsoft Office.
Where is the Front Office Manager role at Highgate located?expand_more
Front Office Manager at Highgate is based in 707, 8th Avenue, Theater District, Manhattan Community Board 4, Manhattan, New York County, New York, 10036, United States. This is a on-site role.
Is this Front Office Manager job remote, hybrid, or on-site?expand_more
Highgate has listed this Front Office Manager role as on-site.
How much experience is required for this Front Office Manager role?expand_more
Front Office Manager at Highgate typically requires 5+ years of relevant experience at the mid level level.
What skills do you need for the Front Office Manager role at Highgate?expand_more
Key skills for Front Office Manager at Highgate include Windows; and Microsoft Office.
What education is required for Front Office Manager at Highgate?expand_more
Educational requirements for this role: 2-year college degree with 3+ years experience; and 4-year college degree with 1+ years experience.
What category does the Front Office Manager role belong to?expand_more
Front Office Manager at Highgate is part of the hospitality & catering job category on Recrutus.