Guest Service Agent
Not Disclosed•Full-TimeOn-site
location_on1883, East Kansas Plaza, Garden City, Finney County, Kansas, 67846, United States
About the Role
This position is dedicated to ensuring the highest possible level of visitor and guest satisfaction by delivering superior customer service. As the first point of contact, you will be responsible for checking guests into and out of the hotel, managing inquiries, and representing the property with professionalism.
Day in the Life
Your day will revolve around creating a welcoming atmosphere at the front desk. You will efficiently handle guest check-ins and check-outs, ensuring accuracy and speed while maintaining a courteous demeanor. A significant portion of your time will be spent managing financial transactions, including cash, credit cards, and checks, while balancing accounts and verifying monetary details.
Beyond administrative tasks, you will serve as a resource for guests, answering questions about hotel policies and services, and providing assistance whenever possible. You will be the primary contact for resolving escalated customer relations issues and following up on guest requests to ensure their stay is comfortable. Additionally, you will maintain the cleanliness and organization of the lobby and front desk area, ensuring it remains visually appealing and well-stocked.
Hiring Process
Candidates with a High School Diploma or GED are required. While previous front desk experience and proficiency with Windows-based software (Microsoft Word, Excel, Outlook) are highly preferred, we value strong organizational skills, the ability to collaborate with others, and superior communication abilities. We are looking for individuals who can work well under pressure, stand for extended periods, and adapt to a flexible schedule.
Work location
Work model: On-site
1883, East Kansas Plaza, Garden City, Finney County, Kansas, 67846, United States
Garden City, Kansas
Key Responsibilities
- check_circleCheck guests into and out of the hotel in an accurate and courteous manner
- check_circleMaintain documentation regarding room registration and guest services
- check_circleCompile and distribute reports to management and relevant staff
- check_circleResolve escalated customer relations issues and answer guest inquiries
- check_circleEnsure lobby and front desk areas are clean, organized, and well stocked
- check_circleHandle all monetary transactions including cash, credit cards, and checks
- check_circleDistribute hotel keys while maintaining guest privacy
Requirements
- verifiedHigh School Diploma or GED required
- verifiedPrevious front desk experience highly preferred
- verifiedPrior experience using Windows-based software including Microsoft Word, Excel, and Outlook highly preferred
Nice to Have
Previous front desk experience. Prior experience using Windows-based software including Microsoft Word, Excel, and Outlook.
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Word, Excel, Outlook, Windows.
Education: High School Diploma or GED required.
Frequently asked questions about Guest Service Agent at Clarion Inn and Conference Center-Hudson/Akron
What does a Guest Service Agent at Clarion Inn and Conference Center-Hudson/Akron do?expand_more
Day-to-day, the Guest Service Agent at Clarion Inn and Conference Center-Hudson/Akron will check guests into and out of the hotel in an accurate and courteous manner; maintain documentation regarding room registration and guest services; compile and distribute reports to management and relevant staff; and resolve escalated customer relations issues and answer guest inquiries.
What are the requirements for this Guest Service Agent role?expand_more
Clarion Inn and Conference Center-Hudson/Akron is looking for candidates who meet the following requirements: High School Diploma or GED required; Previous front desk experience highly preferred; and Prior experience using Windows-based software including Microsoft Word, Excel, and Outlook highly preferred.
Where is the Guest Service Agent role at Clarion Inn and Conference Center-Hudson/Akron located?expand_more
Guest Service Agent at Clarion Inn and Conference Center-Hudson/Akron is based in 1883, East Kansas Plaza, Garden City, Finney County, Kansas, 67846, United States. This is a on-site role.
Is this Guest Service Agent job remote, hybrid, or on-site?expand_more
Clarion Inn and Conference Center-Hudson/Akron has listed this Guest Service Agent role as on-site.
How much experience is required for this Guest Service Agent role?expand_more
Candidates for Guest Service Agent at Clarion Inn and Conference Center-Hudson/Akron should have mid level.
What skills do you need for the Guest Service Agent role at Clarion Inn and Conference Center-Hudson/Akron?expand_more
Key skills for Guest Service Agent at Clarion Inn and Conference Center-Hudson/Akron include Microsoft Word; Excel; Outlook; and Windows.
What education is required for Guest Service Agent at Clarion Inn and Conference Center-Hudson/Akron?expand_more
Educational requirements for this role: High School Diploma or GED required.
What category does the Guest Service Agent role belong to?expand_more
Guest Service Agent at Clarion Inn and Conference Center-Hudson/Akron is part of the hospitality & catering job category on Recrutus.