Front Desk Agent

About the Team

At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our team with highly competitive salaries, outstanding health benefits, extensive training and development programs, and a positive team-based culture where people make the difference. We believe in promoting from within and fostering an environment where every associate can thrive.

About the Role

As a Front Desk Agent, you are the face of our hotel and the first point of contact for our guests. Your role is critical in contributing to an overall exceptional experience from check-in through check-out. You will work across mid-shift and evening shifts, ensuring that every guest interaction leaves a lasting positive impression.

In this position, you will act as a vital link between guests and the wider hotel operations. You will manage guest complaints promptly, coordinate special requests and room changes with other departments, and support the Night Auditor with accounting duties. Your day-to-day involves maintaining high standards of security, fire, and health safety while ensuring smooth communication across all hotel areas. We also encourage you to serve your role and team in an environmentally conscious manner.

Hiring Process

Candidates with a positive attitude, excellent communication skills, and a commitment to high-level customer service are encouraged to apply. While two years of front desk experience and IT proficiency are advantageous, we value the potential to grow within our organization. Fluency in Spanish is a distinct plus for this role.

Equal Opportunity & Workplace Culture

Palette Hotels is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state, and/or federal laws. This includes race, color, creed, sex, national origin, age, veteran status, or physical or mental disability unrelated to job requirements.

We maintain a drug-free workplace where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. Our policies also address the use of legally prescribed medication to ensure it does not impair judgment, work performance, or create workplace safety risks.